Medical Billing Specialist

We are growing our team and anticipate one hire starting immediately and one in early October. About Us Greenbrook Medical is building the new standard in primary care. We deliver high-touch, relationship-based care through neighborhood clinics, grounded in a simple belief: every senior deserves the kind of care we would want for our own families. Our model prioritizes time with patients, strong care coordination, and a personalized approach that improves outcomes while lowering total cost of care. We take full accountability for patient outcomes and overall cost of care, aligning clinical excellence with disciplined execution. That commitment shows up in our results, including a patient Net Promoter Score of 91, compared to 32 for typical healthcare organizations. Rooted in Tampa Bay and partnered with Tampa General Hospital, we are entering an exciting phase of growth. Backed by strong unit economics, experienced operators, and a proven playbook, we are looking for builders and operators who want to help scale a healthcare platform designed to deliver better care, better coordination, and better outcomes for seniors. About The Role As a Medical Billing Specialist, you are the bridge between patient care and accurate reimbursement. Every encounter that happens in our clinics depends on your work being done right, the first time. You’ll take clinical visit data and turn it into clean, accurate claims across multiple systems, ensuring payers receive the right information and issues are resolved quickly when they don’t. This is a high-volume, detail-critical role where accuracy, speed, and ownership directly impact both patient access and organizational performance. You’ll report to our Senior Manager of Billing and work alongside a team of Medical Billing Specialists. Location: Remote within the U.S.; preference for those located in Eastern or Central time zones. What You’ll Do Own the claim, start to finish Turn clinical encounter data into clean, compliant claims, every time Submit to payers with the precision and timing that keeps the revenue cycle moving Solve and prevent billing issues Investigate denials, rejections, and discrepancies and close them out Trace problems back to where they started — intake, coding, submission — and fix the workflow so it doesn't happen again Be the system expert Work fluently across eCW, Epic, Waystar, and AdvancedMD Pull reports and queries that tell the real story of what's happening in billing Make the work better over time Audit billing workflows and come with a point of view, not just a list Partner with clinical and administrative teams so data stays clean from the moment a patient walks in to the moment a claim goes out What Success Looks Like 98%+ accuracy in claim and encounter submission Timely resolution of denials and rejections Consistent compliance with payer and regulatory requirements Continuous reduction in billing errors over time Strong cross-functional alignment with clinical and ops teams About You You bring: 5+ years of medical billing experience in primary care or managed care settings Strong experience with encounter data and claims workflows Hands-on knowledge of eCW and Epic (or similar systems) Experience using clearinghouses like Waystar or AdvancedMD Understanding of HMO/PPO workflows and payer rules A mindset grounded in our core values of Heart, Excellence, Accountability, Resilience, and Teamwork You stand out if you: Have experience supporting physician billing in a primary care setting, with a strong understanding of front-to-back revenue cycle workflows Understand managed care and value-based billing nuances (including capitation models) Understanding of CPT II codes for Quality and HEDIS reporting Are highly analytical, detail-oriented, and calm under volume Take ownership and proactively fix issues, not just process them Why You’ll Love Working Here Make An Impact Every Day Be part of a mission-driven team transforming primary care for seniors. Your work directly supports better outcomes, better coordination, and better experiences for some of the most vulnerable patients in healthcare. Work That Actually Matters We’re not a volume-driven system, we’re accountable for outcomes. That means your work directly contributes to quality care, patient satisfaction, and meaningful improvements in how healthcare is delivered. Build And Grow With Us We’re building more than a company, we’re building careers. As we expand, you’ll have opportunities to grow your skills and take on new challenges. Strong, Transparent Compensation & Benefits $21–$23 per hour, based on experience and qualifications Generous annual performance bonus Health, dental, and vision insurance Paid time off 401(k) with company match We believe in fair, equitable pay that reflects your experience and impact. Our Selection Process Application → Initial interview → Skills assessment → Hiring manager interview → Values interview → References Equal Employment Opportunity and Commitment to Diversity At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost. We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at View email address on click.appcast.io.