General Manager

Job Description

Job Description

General Manager

Summary of Job Function
The Mabo Restaurant General Manager balances the role of being a servant leader and delivering exceptional performance. The Mabo Restaurant General Manager understands the importance of providing an engaging environment for the restaurant team and guests while focusing on achieving the restaurant’s operational standards, & financial objectives. Mabo General Managers invest their time in recruiting, training, & developing servant leaders that create consistently excellent guest experiences and inspire their team’s performance to exceptional results. The Mabo General Manager balances their accountability in managing the facility, maintaining all restaurant accounting & completing all administrative duties.

• Shows compassion, care, and concern toward our hardworking team
• Engages our team in regular one-on-one meetings and performance discussions
• Creates a positive can-do environment and sets our team up for success
• Leads, Coaches, and motivates the Managers, Leaders, and Team
• Recruits and develops outstanding talent
• Demonstrates commitment to our goals and inspires others to deliver outstanding performance
• Respects and serves those they lead through behaviors, actions, and decisions

Create Guest Experiences - Creates a service experience so good the guest can’t wait to come back to Popeyes

• Serves as a role model to create memorable guest experiences
• Sets clear expectations and creates an enjoyable work environment
• Takes actions to solve and celebrates guest feedback
• Regularly observes the team and operations from the guest's perspective and celebrates or coaches accordingly

Leader - Serves as the face and voice of Mabo in the restaurant and community

• Serves as the local representative of Mabo to the community by sponsoring or participating in local events
• Builds and leverages community relationships to drive business and maximize catering program opportunities in the community
• Leads and implements company-wide promotions, product launches, and product samplings
• Ensures the team executes and measures the impact of local promotions

Administration - Maintains the balance between providing an Outstanding Employee and Guest Experience, and Achieving Financial goals

• Develops accurate sales forecasts, and creates effective schedules and planning to ensure the achievement of Excellent Operations & Financial Cost Controls.
• Monitors business: Reviews previous day's financial & operational results, schedules, accounting, operational checklists, HACCP Logs
• Reviews daily & weekly inventory efficiencies & usages to create accurate (truck) orders
• Controls food and paper inventory by completing daily and weekly inventory counts & analysis. Maintains accurate inventory & usage records
• Creates, communicates, implements, and follows up on operations and financial action plans.
• Analyzes sales and labor results throughout and after each shift daily & weekly
• Maintains operational standards for achievement of Quality products, Cleanliness, Sanitation and Service expectations consistently each shift each day.
• Maintains accurate & complete daily accounting & administrative records

Maintain Facility - Ensures the restaurant is a safe, sanitary, and appealing place for everyone

• Monitors and maintains compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
• Identifies problems, conducts high-level troubleshooting, and seeks repair(maintenance) support for restaurant equipment to ensure equipment functions correctly

Required Knowledge, Skills, and Abilities

• Excellent people leadership and guest service skills required
• Ability to work in a fast-paced environment
• Ability to communicate effectively with Guests, Team members, and Above Restaurant Leaders
• Ability to resolve issues in compliance with Mabo standards
• Available to work all shifts, weekends, and holidays
• Reliable transportation 
• Effective Planner & Organizer
• Excellent Recruiter & Trainer
• Ability to lead a team to achievement of financial budgets
• Ability to maintain accurate accounting & administrative records
• Ability to effectively utilize company computer, email, and restaurant software. 

Education and Experience

• Must have a high school diploma or equivalent
• Minimum of 3 years Restaurant Management Experience
• Food Safety Manager Certification is required within 30 days of hire/promotion, if not already held. 

Physical Demands

• Must be able to lift up to 50 pounds of force frequently to move objects
• Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds
• Consistently handles product preparation
• Ability to kneel, bend, and follow proper lifting procedures
• Consistently lifts for product preparation, stocking, and inventory
• Ability to work at a rapid pace
• Ability to stand on feet for 8+ hours

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.