Logistics Coordinator

Overview SNF is a specialty chemical group whose products, water‑soluble polymers, contribute to treating, recycling, preserving water, saving energy, and reducing carbon footprint. A pioneer in soft chemistry, SNF has long been present on all continents, employing 9,000 people, including more than 2,700 in the USA. Innovation and movement toward a cleaner, less carbon‑intensive world accelerates SNF’s growth. Responsibilities Create shipment tenders and documents using SNF’s ERP system and monitor shipments to various locations across North America. Work closely with Customer Service, Purchasing, Product Management and Demand and Inventory Planning to ensure the order is shipped with correct delivery requirements and brought into the plant in a manner that meets the expectations of the receiving team. Choose the best carrier based on rates and service levels, then dispatch customer orders for shipment. Work with plant production, planning, and shipping departments to confirm freight is ready for shipment and loaded in a timely manner. Work with Scale House to ensure trailers have the latest information to ensure they are within their GVWR and involved in the management of trailer yards; daily yard checks for trailers to ensure trailer is on‑site. Communicate with the planning and customer service team regarding issues with the carrier to avoid mishandled shipments and set standards for future shipments. Assist in correcting in‑transit issues by providing disposition, requesting re‑consignment, creating new shipping documents, etc. Expedite critically needed shipments. Track shipments and ensure on time delivery is met. Assist in carrier rate management through updating new rate schedules and requesting quotes for new shipping locations. Develop and foster relationships with vendors and co‑workers. Provide backup to other Logistics coordinators as required. Address customer delivery inquiries, concerns, and complaints in a timely and professional manner. Monitor customer feedback and satisfaction levels to identify areas for improvement and implement corrective actions. Qualifications Education: High school diploma or equivalent required. College degree strongly preferred, preferably in Logistics or other Business disciplines. Experience: 3 to 5 years of carrier management or dispatching experience preferred. Knowledge, Skills and Abilities: Knowledge and experience in multi‑modal logistics – bulk truck, bulk rail, van, flatbed, LTL, and intermodal transportation. General computer proficiency required with experience in ERP and MS Office software applications including MS Word and MS Excel. TMS proficiency is strongly preferred. Work well under pressure in a team environment or individually. Customer focus, problem solving, detail oriented, sense of urgency, conflict management. Communicate effectively both verbally and in writing. Ability to effectively manage multiple priorities in a fast‑paced environment. Must be able to quickly adapt to unpredictable changes in processes that allow SNF to remain innovative and competitive. Benefits Competitive Salary Medical Benefits Dental Benefits Vision Benefits Flexible Spending Accounts 401(k) Savings Plan Vacation Days Incidental/Sick Days Paid Holidays Life Insurance Short‑Term Disability Long‑Term Disability Tuition Reimbursement Employee Development & Training The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. #J-18808-Ljbffr