Call Center Representative

Job Full Description

Seeking a dedicated and professional Call Center Representative to join a customer service team. This role involves engaging with clients via phone, providing accurate information, resolving inquiries efficiently, and ensuring a positive experience for all callers. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to handle multiple tasks with professionalism. This position offers an excellent opportunity to contribute to a dynamic organization committed to delivering exceptional service.


Responsibilities:

• Routing phone calls to the appropriate people
• Updating and sending various reports to National Sales Managers and Account Rep.
• Tracking and reporting on freight deliveries from various carriers
• Managing and logging customer issues and provide customer with relevant documentation to handle their issue.
• Writing up customer orders taken over the phone
• Editing all free replacement parts orders
• Fulfilling MSDS sheet requests from customers
• Pulling and adjusting EDI orders daily
• Confirming billing accuracy by comparing shipped and ordered quantities
• Handling Customer Specific EDI transactions sets (ASN's and 810 invoicing)
• Settling credit card transactions
• Attending trade shows when needed and available
• Contacting accounts to resolve issues and/or promote sales
• Helping with planning sales meetings, presentations, and show preparation
• Mailing out invoices
• Interacting with customers via phone and email
• Reviewing documents and entering data points into ERP (EPICOR)

Qualifications & Experience:

• Excellent communication skills will be required
• Proficient in Microsoft Office Suite Products is required
• 3-years of Call Center experience is required
• Previous call center experience is required

Utica-Rome, NY
2747
118 Columbia Street
Suite 103
Utica, NY 13502