Customer Service Specialist

We are looking for a friendly, dependable, and customer-focused Customer Service Representative to join our team. The ideal candidate will provide excellent customer service, communicate effectively with customers and team members, and help ensure a positive customer experience. Responsibilities Answer incoming phone calls, emails, and customer inquiries Assist customers with questions, concerns, and requests Provide accurate information about products, services, and company policies Process orders, payments, returns, or service requests as needed Enter and maintain customer information and records Resolve customer complaints and issues in a professional and timely manner Follow up with customers to ensure their needs have been met Communicate effectively with internal departments and management Maintain a professional and friendly attitude at all times Perform general administrative and clerical duties as assigned Qualifications Previous customer service experience preferred Excellent verbal and written communication skills Strong computer and data-entry skills Ability to multitask and stay organized Professional and friendly demeanor Strong problem-solving skills Ability to work independently and as part of a team Reliable attendance and dependable work ethic Preferred Skills Experience with Microsoft Office Experience with CRM or customer management systems Previous call center, retail, office, or administrative experience #J-18808-Ljbffr