SVP, Claims - Commercial and E&S/Specialty

SVP, Claims - Commercial and E&S/Specialty

If you're passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

This position is open to working remotely in the United States.

Key Responsibilities:

• Strategic thought leader of overall Standard Commercial & E&S/Specialty Claims, including accountability for identifying and developing plans to achieve long-term goals of the company.
• Oversees the organization's Standard Commercial and E&S/Specialty Claims and Indemnity functions. Serves as the Chief Claims Officer with highest level approval authority and accountable for delivering industry leading risk management and claims expertise.
• Drive increased effectiveness of servicing and process operations, including developing new procedures and systems, and enhancing existing processes to achieve optimal efficiency while minimizing operational risk. Serve as the champion of the "Voice of the Customer" and influence the design of products and services that delight our members value.
• Responsible for the key areas of: strategic contingency planning; organizing the way the claims organization allocates resources, assigns tasks, and goes about accomplishing goals; establishing claims and indemnity policies, programs and annual business goals; continually monitoring performance and correcting situations in which the goals and objectives are not being met.
• Oversees executive and associate management functions. Including performance management, salary planning and administration, assessing and development of talent to ensure associates are appropriately skilled for future business state model, hiring and placement, and ensuring a strong performance driven culture.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to President, E&S Specialty and Commercial Lines

Typical Skills and Experiences:

Education: Undergraduate degree required in Business, Finance, Insurance, Economics, Statistics, or related field; graduate degree preferred.

Licenses/Certifications/Designations: CPCU and E&S/S industry specific designations are strongly preferred.

Experience: 20+ Years of property & casualty claims, business operations, regulatory, analytics, and budget management is preferred.

Knowledge, Abilities and Skills: Expert knowledge of specialty lines insurance underwriting, risk and regulatory environment. Technical underwriting, product and insurance carrier value chain expertise. Advanced analytics, modeling and data fluency. Strategic agility and vision management. Executive presence, communication and command. Strong written and verbal communication, negotiation, influencing and interpersonal skills. Exercise independent judgment and effectively make sound business decisions. Creatively resolve unique and challenging business problems.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resource Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal office environment; light travel also required.

We currently anticipate accepting applications until 06/29/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.