Teller Supervisor

Teller Supervisor I

Under the direction of the Branch Manager, has the general responsibility, in addition to performing as a teller, to oversee all tellers within the branch and to ensure the smooth and orderly operation of the teller line and related functions.

Specific Job Functions (Duties/Responsibilities):

• Provide leadership and guidance for the tellers within the branch ensuring the efficient operation of the teller area, (e.g. scheduling of work distribution, assisting with difficult transactions, balancing, or other problems which may arise).
• Responsible for representing the Bank to customers in a friendly, courteous and professional manner, and for providing prompt, efficient and accurate service in processing transactions.
• Actively refer the Bank's products and services in a professional manner. Maintain an up-to-date knowledge of all Bank services and products, and encourage customers to use them as needed. Display enthusiasm for Bank products and services and appropriately refer customers to the Customer Service Representative or Branch Manager.
• Responsible for ensuring that all operational policies and issues, as they relate to teller functions, are effectively communicated to and utilized by Branch personnel.
• Responsible for communication, and process oversight during implementation of all new or revised operational procedures.
• Responsible for approval of checks and or other negotiable items being cashed or deposited up to assigned limits (amount determined by Operations and local management).
• Functional Responsibilities include:
  • Assist tellers with balancing per bank policy. Balance cash items daily, clearing all items in 30 days.
  • Monitor cash limits per Bank policy.
  • Manage branch vault and cash shipments.
  • Maintain records for annual performance reviews and evaluations.
  • Review e-mail, memos, fraud alerts, and revised Quick References daily for updates.
  • Prepare operational charge-off reports.
  • Manage Monthly Internal Controls reports.
  • ATM balancing per Bank policy and manage any problems.
  • Adhere to and ensure that all security policies and procedures are enforced.
• Responsible for helping identify and train designated teller to perform all Teller Supervisor duties in his/her absence.
• In conjunction with the Manager and the AOM, responsible for the HR duties of the tellers.
  • Staffing Assist with hiring and training of tellers.
  • Scheduling Insuring adequate staff coverage during branch hours. Includes: approval of leave time. (sick time, vacation days, personal days, school function time and any floating holidays)
  • Assist with performing all teller evaluations (30, 60, 90 day evaluations, annual performance evaluation and teller warnings) with the guidance of the Branch Manager and/or AOM.
• Responsible for all on-the-job training for the tellers in the branch, and for ensuring tellers have adequate product knowledge, adhere to all Bank guidelines on policies and procedures, and make well qualified referrals.
• Responsible for ensuring branch staff are complying with spirit and fact of all regulatory requirements associated with the paying and receiving functions, including the Bank Secrecy Act and Regulation CC.
• Perform other duties as assigned.

JOB REQUIREMENTS:

Knowledge/Skills/Abilities Required:

• Possess a thorough knowledge of teller operations with the ability to answer questions effectively.
• Possess the necessary interpersonal skills needed to relate to people and to maintain a friendly, courteous and professional demeanor.
• Effective role model. Lead by example.
• Effective leadership skills. Ability to effectively train and guide others.
• Ability to make sound decisions and use good judgment based on Bank policy and procedure guidelines.
• Ability to pay attention to detail and concentrate in spite of distractions.
• Ability to schedule and coordinate the work of others.
• Effective oral and written communication skills.
• Maintain a professional appearance and work area.

Education/Experience Requirements:

• High School diploma or general education degree (GED) or equivalent.
• Possess a minimum of two years previous teller experience or equivalent banking experience.
• Good interpersonal and communications skills.
• Capable user of standard office equipment/software applications.
• Supervisory and cash handling experience preferred.