Senior Implementation Consultant

Position Overview Sr Implementation Consultant - ON08DE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Work Arrangement This role can have a Hybrid or Remote work arrangement. If you live near one of our office locations, you are expected to work in an office 3 days a week (Tuesday through Thursday). If you do not live near an office, you will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Responsibilities The Senior Implementation Consultant is responsible for the project management of National/Regional Accounts case implementations with an emphasis on communication, project and exception management. Customer facing and may require occasional travel to customer/broker finalist and kick‑off meetings. Project manage the implementation of new, add issue cases and services on complex cases, ensuring all business partners complete requirements of the sold case process. Project manage the reimplementation of complex cases with acquisitions and major changes in account structures, ensuring all business partners complete requirements of the reimplementation process. Accurately gather data and documentation directly from the broker or customer, from the point of sale through the finalization of the Customer’s Implementation. Attend customer/broker finalist & kickoff meetings in person or telephonically. Facilitate the initial introduction of the implementation process, including creation and development of kick‑off materials. Own the completion and retention of implementation documentation. Collaborate with Underwriting on pricing and plan design to ensure sold case proposals match customer needs found during data gathering. Develop finalist materials specific to the Implementation process. Present virtually or in person the Implementation process to the customer/broker during the pre‑sale finalist presentation. Adhere to Compliance policies and procedures, including encryption of emails as appropriate. Actively participate in internal roundtables and consultation with the sales exec and internal business partners. Respond to internal/external customer calls and correspondence related to the implementation of sold case and add issues. Follow through on expressed commitment to the external/internal customers, and if commitment cannot be met, provide clear expectations on next steps. Research and resolve customer issues, offering alternative solutions. Provide consultation on benefits, plan designs and contract language sold to the customer to ensure deliverables meet the customer’s needs. Ensure customer deliverables are delivered accurately and on time. Facilitate PG (Performance Guarantee) negotiations with client/broker and internal disciplines. Draft, negotiate, and distribute initial Agreements and Applications (PG’s, ASO, LOI’s, etc.) and coordinate client signatures and counter signatures. Identify non‑standard language, provisions or agreements that require consultation with other business units. Develop successful customer/broker relationships over a compressed timeframe to facilitate implementation. Transition the case to the field service team upon completion of the implementation without service disruption to the customer. Mentor and train new team members. May be overall project leader for other Implementation Consultants to support large blocks of business. May represent Implementation in large interdepartmental projects; new product and service rollouts, compliance/legal issues, best practice/procedure changes. Travel to in‑person finalist or kick‑off calls. Qualifications 2+ years knowledge of Employee Benefits Life and Disability products, provisions and service offerings required. 2+ years Employee Benefit Project Management and organizational skills required. Leave Management and Voluntary product experience a plus. Prior Employee Benefit Implementation experience strongly preferred. Customer‑facing and facilitation experience required. Ability to develop strategic alliances with various internal and external business partners. Proficient in MS Office Suite (Word, Excel, PowerPoint, Teams, MS Project). Ability to travel up to 20% of the time. Proficiency in utilizing administrative systems (e.g. NSR, Prism/Promise, Case Management, Fusion, WFT, Document Management Folders, SharePoint sites). Effective financial underwriting, marketing, relationship and account management capabilities. Outstanding communication and overall audience assessment. Fosters open communication that encourages team to express thoughts and ideas. Negotiating and Influence – finds compromises between disparate points of view, builds constructive consensus. Develop effective strategic relationships – interacts effectively at all levels both within and outside the company. Works well in ambiguous, "gray" situations. Strong consultative, critical thinking and problem‑solving skills. Logistics & Equipment For full‑time, occasional, part‑time or remote positions: (1) high‑speed broadband internet service is required; we do not recommend or support DSL, wireless, Wifi, Hotspots, or fiber without a modem and satellite. (2) An internet‑provider‑supplied modem/router/gateway must be hardwired to the Hartford‑issued computer with an ethernet cable. (3) Minimum upload/download speeds of 75 MB download/10 MB upload will be required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The annualized base pay range for this role is: $84,400–$126,600. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short‑term or annual bonuses, long‑term incentives, and on‑the‑spot recognition. Equal Opportunity Employment Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age. #J-18808-Ljbffr The Hartford