Clinical Support Specialist- Blood Center

Clinical Support Specialist

Are you a detail-oriented, customer-focused professional looking to make an impact in a fast-paced healthcare environment? We're seeking a Clinical Support Specialist to support the Blood Center by processing complex laboratory test orders, providing exceptional service to healthcare providers, and ensuring accurate, timely coordination of critical testing workflows. Help support life-saving patient care through operational excellence!

Job Details

• Pay: $35.00 - $40.00 per hour
• Shift Schedule: Mon-Fri
• Shift Times: PM Shift, 2:30-11pm, with possible AM support and Saturday AM shift coverage needed occasionally
• Duration: 13 weeks initially
• Start Date: ASAP!
• Department: Blood Center HLA Laboratory
• Location: Palo Alto, California

Benefits

• Potential to extend
• Weekly payroll
• Health benefits
• Referral bonus*
• 24-hour accessibility
• Personalized service

Education Qualifications

• High School Diploma or GED equivalent

Required Qualification:

• 1 - 2 years experience providing administrative support or customer service support in healthcare or laboratory setting
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, and Teams)
• Must be organized and proactive.
• Electronic Health Record (EHR) experience
• PHI/PII handling knowledge of standards
• Ability to navigate scheduling reports and documentation systems

Required Knowledge, Skills, and Abilities:

• Typing 30 wpm.
• Able to use multiple computer programs simultaneously.
• High level of organization and attention to detail
• Strong written and verbal communications
• Strong verbal communication and phone etiquette
• Ability to manage time effectively and meet productivity expectations
• Self-motivated and able to prioritize tasks.
• Able to work collaboratively with a culturally diverse staff in a highly sensitive and stressful environment.
• Reliability and professionalism in a fast-paced clinical environment
• Ability to work onsite and collaborate with a team
• Flexible availability to accommodate training and work schedule.
• Ability to learn internal scheduling workflows and software quickly

Job Requirements:

• Receive, review, and accurately enter complex laboratory test orders from hospitals throughout the Bay Area into specialized laboratory software.
• Process laboratory requests efficiently while maintaining a high level of accuracy and attention to detail.
• Log and track incoming samples to ensure proper documentation and workflow.
• Troubleshoot order-related questions and provide guidance to physicians, nurses, and other healthcare professionals regarding laboratory testing requirements.
• Deliver exceptional customer service while managing time-sensitive requests with professionalism and urgency.
• Compile meeting agendas and maintain organized documentation to support departmental operations.
• Manage paper files and ensure accurate recordkeeping in accordance with established procedures.
• Collaborate closely with laboratory staff to support efficient testing workflows and timely order processing.
• Prioritize multiple tasks in a fast-paced, high-volume environment while meeting established turnaround times.
• Maintain confidentiality and handle sensitive patient information in compliance with HIPAA and organizational privacy standards.

Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That's why so many hospitals, clinics and healthcare facilities rely on us for filling critical positions. If you want competitive pay, excellent working conditions and a team that supports you, Power Personnel is the place to be!