IT Support Specialist II

Position: Information Technology Systems Support Specialist II


Duration: FTE


Work Location: Austin, TX - onsite 5 days per week


Pay: $75,000-80,000 / year


Benefits: This position is eligible for medical, dental, vision and 401k.


Position Summary


We are seeking an experienced IT Systems Support Specialist II to provide technical support for end users, devices, and business technologies. This role is responsible for troubleshooting hardware and software issues, managing user access, supporting device deployments, and delivering exceptional customer service. The ideal candidate has strong technical knowledge, excellent problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Provide technical support for desktops, laptops, phones, printers, mobile devices, conferencing technology, and related equipment.
• Troubleshoot and resolve hardware, software, network, and connectivity issues.
• Manage user access requests, onboarding, offboarding, and account modifications.
• Support IT asset management, inventory tracking, and procurement activities.
• Install, configure, and deploy hardware, software, and peripherals for onsite and remote users.
• Participate in testing and evaluation of new technologies and system updates.
• Create and maintain technical documentation and knowledge base articles.
• Assist with Service Desk operations, training, and quality assurance activities.
• Escalate and help resolve complex technical issues.
• Contribute to process improvements and support continuous service enhancement initiatives.
• Ensure compliance with IT security, governance, and asset management standards.

Qualifications

• Bachelor's degree and 3+ years of relevant IT support experience, or equivalent combination of education and experience.
• Experience supporting:
  • Microsoft 365
  • SCCM
  • VoIP and telephony systems
  • Mobile devices and device management platforms (e.g., Intune)
  • Audio/visual and conference room technologies
  • Hardware deployment, imaging, and endpoint management tools
• A+ certification preferred but not required.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and effectively manage competing priorities.

Preferred Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Experience collaborating with cross-functional teams.
• Ability to adapt to changing technologies and business needs.
• Commitment to continuous learning and professional development.

Additional Requirements

• Ability to lift up to 50 pounds.
• Availability for occasional after-hours support and periodic travel.
• Ability to work onsite and in hybrid environments as required.

This is an excellent opportunity for an IT professional who enjoys hands-on technical support, delivering outstanding customer experiences, and contributing to a collaborative team environment.