Quality Assurance Analyst l

Job Description

Job Description

Quality Assurance Analyst I

Full time; Non-Exempt; XX hours/week; Overtime as required.

Location; Lake Zurich, IL, US

Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. 

General Description:

Performs quality assurance audits on departmental files and processes to ensure compliance with organizational standards and applicable regulations.

Essential Functions and Duties:

•    Perform quality assurance audits and reviews assigned; audits and reviews may apply to verbal and/or written communications and documentation.

•    Review and prepare quality assurance reports as assigned according to specified frequencies.

•    Complete audits according to departmental timelines.

•    Assist in planning, testing, and reporting phases of departmental quality initiatives.

•    Perform comprehensive quality assurance audits for adherence to organizational standards, investor/insurer guidelines, and applicable regulations.

•    Analyze findings for trends, prepare and present reports and make recommendations for appropriate corrective actions; collaborate with applicable departments to analyze necessary process or procedure changes.

•    Recommend training and procedural changes to the operational departments based on audit findings.

•    Perform research on regulatory agencies and procedural requirements.

•    Maintain and update working papers as needed regarding regulatory and procedural changes.

•    Maintain comprehensive knowledge of the organization’s processes and procedures.

•    Collaborate and share audit knowledge with team members as needed. 

•    Actively participate in identifying process improvement opportunities within the department.

•    Successfully complete annual regulatory compliance training.

•    Perform other related additional duties as assigned.

Required Qualifications:

•    High School diploma or equivalent.

•    1-2 years of office work, bank, or similar experience.

•    Solid PC skills: Proficient with Microsoft applications, database analysis, and Excel.

•    Strong analytical and problem-solving skills and attention to detail.

•    Ability to handle complex, multiple tasks simultaneously in a fast-paced environment.

•    Effective verbal and written communication skills with demonstrated ability to interact in a positive and professional manner with all levels of both internal and external audiences, including the ability to explain complex matters in a clear and concise manner.

•    Experience creating or implementing quality monitoring procedures.

•    Experience performing root cause analyses and meeting deadlines.

Preferred/Other Qualifications:

•    College degree.

Benefits: 

•    Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.

•    Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. 

•    401 (K) Plan with company match

•    Paid Vacation, Sick, Personal and Holidays

Physical Demands and Work Environment:

The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. 

The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.

The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. 

In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.