Patient Access Supervisor

$55.29k - $82.91k

Shriners Children’s Hospital

Spokane, WA

# Patient Access SupervisorApplyremote type: On-Sitelocations: Spokane, WAtime type: Full timeposted on: Posted Todayjob requisition id: JR101107**Company Overview**Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.**Job Description**The Patient Access Supervisor directly manages the day-to-day patient access and scheduling operations for the Contact Center at their assigned site. This role provides direct supervision to Patient Access Representatives and is accountable for performance across key quantitative and qualitative measures, including quality assurance, patient experience, call volumes, average speed to answer, and related service metrics. This position manages patient access staff, assigns tasks based on the needs of the contact center, monitors new and established queues, provides training and education to patient access representatives and identifies issues that need to be addressed.The Patient Access Supervisor uses data, reporting, and leadership judgment to identify performance trends, address operational challenges, and implement improvements that support timely access to care and service excellence. The Patient Access Supervisor conducts interviews, hires and counsels employees when needed and completes all direct report evaluations. This role partners closely with the Practice Manager and Regional Contact Center Manager to ensure consistent workflows, staff development, optimization, and a high-quality patient and family experience. Shriners Spokane is looking for a full-time Patient Access Supervisor to join the team!**\*This position is on-site in Spokane\*****Key Responsibilities:*** Oversee daily patient access and scheduling operations for the assigned site Contact Center.* Manage real-time workflows, staffing coverage, call volumes, and service levels to ensure patient and operational needs are met.* Provide hands-on operational support during high-volume periods, staffing shortages, or urgent workflow needs as appropriate.* Ensure accurate and timely scheduling, registration, and pre-registration activities in compliance with established policies and procedures.* Manage performance and accuracy of scheduling across site scheduling in other facilities in their Market* Monitor, analyze, and report on key performance indicators (KPIs), including call volume, handle time, average speed to answer, quality assurance scores, and patient experience metrics.* Maintain and review quality assurance data and performance dashboards related to scheduling and registration functions.* Identify performance gaps, operational risks, and improvement opportunities; implement corrective actions and process enhancements in collaboration with leadership.* Utilize data-driven insights to recommend operational improvements that support service excellence and efficiency.* Directly supervise Contact Center staff, providing day-to-day guidance, coaching, and performance feedback.* Foster a culture of accountability, teamwork, and service excellence through clear expectations and consistent leadership practices.* Support onboarding, training, and ongoing development to ensure staff competency and adherence to performance standards.* Manage the performance evaluations, coaching discussions, corrective action, and employee relations activities for their Contact Center site.* Partner with the Practice Manager and site leadership to ensure alignment between Contact Center operations and front-end clinic workflows.* Collaborate with regional leaders and peer supervisors to support standardization, process improvement initiatives, and special projects.* Contribute to continuous improvement efforts by identifying best practices and supporting change management initiatives.* Track staff attendance, ensure accurate timekeeping for payroll processing, and approve Kronos each pay period for their direct reports.* Maintain appropriate staffing levels to support operational demands, including coverage for absences and workload fluctuations.* Oversee inventory needs and ensure supplies are available to support Contact Center operations.* Provide front desk support as needed in coordination with the Practice Manager.**Required Qualifications:*** High School Diploma or equivalent (GED) required* 3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment* Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.* Ability to interpret operational and performance reports to drive decision-making.* Working knowledge of patient access workflows, scheduling, registration, and pre-registration processes.* Knowledge of HIPAA regulations and patient privacy requirements.* Ability to manage schedules, staffing coverage, and timekeeping processes accurately* Strong leadership presence with the ability to motivate, coach, and develop teams.* Effective communication skills, both written and verbal, with staff, patients, families, and providers.* Demonstrated critical thinking and problem-solving abilities in a fast-paced environment.* Ability to manage competing priorities and adapt to changing operational demands.* High level of professionalism, integrity, and accountability.* Collaborative mindset with the ability to work effectively across departments and leadership levels.**Preferred Qualifications:*** Associates degree or higher in a relevant field of study* 1 year of supervisory, lead, or management experience in patient access, scheduling, registration, or customer service in a healthcare environment* Knowledge of Epic and Contact Center/call management software preferred.The pay range for this position is $55,286.40 - $82,908.80. Compensation is determined based on years of relevant experience and departmental equity.
J-18808-Ljbffr Shriners Children’s Hospital

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Patient Access Supervisor in Spokane, WA vacancy

Facility Maintenance Manager
...the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the...
Suggested
Minimum wage
Temporary work
Local area
Flexible hours
Weekend work
Albertsons Companies
Spokane, WA
3 days ago
Maintenance Director
$32 - $35 per hour
...contributions Generous paid time off Wellness program resources Accident, hospital indemnity, and critical illness coverage Daily Pay option – access earned wages when you need them Career development, onboarding, and professional growth opportunities Workplace Commitment We are...
Suggested
Hourly pay
Daily paid
Spokane Health & Rehabilitation
Spokane, WA
3 days ago
Transportation Project Manager, Roads and Highways
$110k - $180k
...transportation networks or pioneering new mobility solutions, DEA’s knowledge helps shape a future where safe, efficient, convenient, and accessible mobility leads the way for sustainable growth and improved quality of life in our communities. The Roads and Highways Practice is...
Suggested
Work at office
Local area
Flexible hours
David Evans and Associates
Spokane, WA
19 hours ago
BRANCH COORDINATOR
$17.64 - $18.86 per hour
...traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our... ...critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the...
Suggested
Hourly pay
Full time
Temporary work
Work experience placement
Work at office
Local area
Immediate start
Remote work
Work from home
Flexible hours
Accendra Health
Spokane, WA
19 hours ago
Production Supervisor
...NIC Global Supervisor NIC Global is a single-source manufacturer providing turn-key mechanical and electromechanical assembly, expert sheet metal fabrication, and global sourcing of metal and plastic components. We provide products to great customers such as Philips...
Suggested
Work experience placement
Shift work
NIC Global Manufacturing Solutions.
Spokane, WA
1 day ago
Production Supervisor
$85k - $95k
...a common belief: to use the power of business to build a better world. Job Description: POSITION SUMMARY The Production Supervisor is responsible for leading and coordinating daily manufacturing operations to ensure the safe, efficient, and timely production of...
Full time
Work at office
Afternoon shift
Barry-Wehmiller
Spokane, WA
3 days ago
Production Supervisor
...Alliance Machine Systems International, LLC in Spokane, WA seeks a Production Supervisor to lead daily manufacturing operations, ensuring safety, quality, and on-time production. The role provides direct leadership to the production team and drives continuous improvement...
Alliance Machine Systems International
Spokane, WA
1 day ago
Director of Housekeeping
...Compensation: Enjoy competitive pay that truly values your contributions. Generous PTO and 401(k) plan. Flexible Daily Pay: Access your earnings whenever you need them. Comprehensive Benefits Package: Benefit from a wide range of options, including dental, health...
Daily paid
Monday to Friday
Flexible hours
Shift work
Weekend work
Brookside Rehab and Nursing
Spokane, WA
1 day ago
Wellness Coordinator
$18 - $32 per hour
...needs and developing individual care plans to overcome barriers to access to care. Wellness Coordinators will also provide... ...benefits and utilization of multiple groups and resources for patients Working knowledge of community-based resources and services...
Hourly pay
Minimum wage
Full time
Temporary work
Work experience placement
Live in
Local area
Remote work
Monday to Friday
UnitedHealth Group
Spokane, WA
2 days ago
Production Supervisor - Shift Operations
$78k - $95k
...Production Supervisor - Shift Operations Inland Empire Paper Company, operating in Millwood Washington since 1911, strives to be the industry leading custom ground-wood paper supplier through highly efficient production methods, first-in-class customer service, and...
Hourly pay
Work at office
Shift work
Night shift
Rotating shift
Inland Empire Paper Company
Spokane, WA
4 days ago
Production Lead
$13 - $30 per hour
Join Service Partners Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a "Great Place to Work" of value to you? Look no further...
Local area
Flexible hours
Service Partners
Spokane, WA
3 days ago
Quality Lead
$102k - $163k
...management. Former or current Visual Inspection Supervisors, Inspection Managers, Manufacturing... ...directly to product quality and patient outcomes, and be part of a company committed... ...Assistance Program (EAP). Employees also have access to ongoing training and development...
Temporary work
Local area
Homeland Talent Solutions
Spokane, WA
19 hours ago
RN Patient Placement Coordinator
$44.61 - $69.26 per hour
...Description The RN Patient Placement Coordinator is a Registered Nurse who provides... ...adjunct support to the Administrative (House) Supervisor (AS) and Resource Coordinators (RC)... ...110(1), please click here where you can access an email link to submit your concern....
Minimum wage
Full time
Local area
Immediate start
Shift work
Afternoon shift
Providence Health and Services
Spokane, WA
2 days ago
Construction Superintendent - Healthcare
$130k - $180k
Job Title: SuperintendentJob Location: Spokane, WA - We wil relocate the right candidate!Salary: $130k-$180k + Bonus + Benefits + 401k MatchRequirements: 5+ years as a construction Superintendent with a focus in Commercial or Healthcare projectsThis is a full time/ permanent...
Permanent employment
Full time
For contractors
Relocation
CyberCoders
Spokane, WA
2 days ago
Lead Multifamily Construction Superintendent
$130k - $145k
Lead Superintendent – Lead Nationwide ACG Builds, Inc. Company: ACG Builds, Inc. Salary/Pay Rate: $130,000–$145,000 per year Location: Spokane, WA – Near Downtown Job/Employment Type: Full-Time Schedule: Primarily Monday–Friday Project Scope: Ground-Up, 280-Unit Multifamily...
Full time
For contractors
For subcontractor
Local area
Monday to Friday
Flexible hours
The Contractor Consultants
Spokane, WA
2 days ago
Supervisor, Foreign Trade Zone
.... Job Description Purpose The U.S. Foreign-Trade Zone (FTZ) Supervisor manages and executes a wide range of operational activities to... ...Computer Skills. Must have excellent ability managing Microsoft Access, Excel. ~ Knowledge of US Foreign Trade Zones Act, U.S. Customs...
Full time
Temporary work
Local area
AbbVie
Spokane, WA
19 hours ago
Maintenance Supervisor
$30 per hour
...Maintenance Supervisor Job Title: Maintenance Supervisor Salary: $30 per hour Explore Pine Valley Ranch Unlock your potential with Avenue5 Residential. Your ideas. Your development. Your experience. We take care of you, so you can take care of our residents, properties...
Hourly pay
For contractors
Work at office
Local area
Avenue 5
Spokane, WA
2 days ago
Maintenance Supervisor
...Maintenance Supervisor The Maintenance Supervisor is responsible for the safe, cost effective and productive utilization of assigned employee personnel, equipment and tools and contracted resources is the support of all equipment and systems in assigned production...
Work at office
Flexible hours
Shift work
Kaiser Aluminum
Spokane, WA
1 day ago
Maintenance Supervisor
...Join the EZ Loader Team EZ Loader is looking for a hands-on, experienced Maintenance Supervisor to help keep our production equipment, facilities, and maintenance operations running safely and efficiently. This is a great opportunity for someone who enjoys troubleshooting...
Weekend work
E Z Loader Boat Trailers
Spokane, WA
19 hours ago
RN - Supervisor/Unit Director
...Unit Manager Unit Managers are primarily responsible for overseeing day to day patient care, supervising, directing and developing nurse staff, and reporting to the Director of Nursing to ensure quality patient care within a long-term care center, skilled nursing facility...
Alois Healthcare
Spokane, WA
7 hours ago
Maintenance Supervisors (multiple openings)
$85k - $125k
...Our client – a global and growing BioPharma CDMO company needs 3 Maintenance supervisors with Manufacturing Industry experience at their expanding plant in WA state, Excellent Salary + Shift Differential + excellent Benefits (starting day 1) + Generous Relocation...
Permanent employment
Contract work
H1b
Work at office
Relocation package
Shift work
Night shift
Weekend work
Weekday work
MRINetwork
Spokane, WA
3 days ago
Beauty Counter Manager - Clinique, Spokane Valley - Full Time
...Understand and communicate effectively with customers, co-workers, and supervisors ~ Read and understand employment policies and safety rules/... ...with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. This is a great...
Full time
Part time
Seasonal work
Flexible hours
Afternoon shift
Macy's
Spokane, WA
3 days ago
Operations Supervisor
$97k - $109k
Join to apply for the Operations Supervisor role at American Medical Response . Operations... ...primarily in the areas of emergency and patient relocation services around the world. We... ...knowledge in the profession and industry; access and use technical experts when...
Full time
Local area
Relocation
Shift work
American Medical Response
Spokane, WA
19 hours ago
Maintenance Manager
$23 - $29 per hour
1 day ago Be among the first 25 applicants For 2025, Hilton is the #1 Best Company to Work For in the U.S. – our fourth time reaching this top honor. We first appeared on the Great Place to Work list in 2016 based on our commitment to our purpose and one another. We have...
Hourly pay
Full time
For contractors
A Hiring Company
Spokane, WA
2 days ago
Housekeeper
$18.92 - $27.92 per hour
...re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission... ...Selkirk Mountains, offers a vibrant city experience with endless access to outdoor adventure. Residents enjoy lakes, rivers, ski resorts...
Contract work
Local area
Shift work
MultiCare
Spokane, WA
19 hours ago
Care Manager RN
$39.32 - $68.95 per hour
...and duties related to preadmission evaluation and admission of patients to services along the rehabilitation continuum of care. Also responsible... ...in RCW 49.58.110(1), please click here where you can access an email link to submit your concern. Requsition ID: 454...
Minimum wage
Full time
Local area
Relocation package
Shift work
Providence Health and Services
Spokane, WA
19 hours ago
Lead Multifamily Construction Superintendent
$140k - $170k
A construction firm is seeking an experienced Superintendent to lead field operations in Spokane. The role involves managing site teams, ensuring safety compliance, and upholding project standards. Strong construction knowledge and 5+ years of supervisory experience are...
SRM
Spokane, WA
4 days ago
Facilities Maintenance Manager
Silgan Dispensing is seeking a Maintenance Manager to oversee the effective maintenance of facility operations both for our locations in Spokane. The role involves management of GMP Facilities staff, developing asset management strategies, and ensuring compliance with ...
Silgan Dispensing
Spokane, WA
19 hours ago
Traveling Construction Superintendent
Alside currently seeks an Installed Sales Solutions Traveling Field Project Manager to oversee multiple construction projects across geographies, ensuring on-schedule delivery, safety, and profitability. You will manage sites, review quotes, and coordinate with customers...
For contractors
Alside
Spokane, WA
19 hours ago
Team Leader, Radiology Billing Claims Management
...appropriate level. Acts as a liaison between staff, management, and patients. Conducts regularly scheduled team meetings to share... ...is highly desired: Outlook; MS Office applications, Excel, Access, and Medinformatics. Communication and interpersonal skills...
Full time
Monday to Friday
Rotating shift
Inland Imaging
Spokane, WA
23 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Patient Access Supervisor. Be the first to apply!