Senior HR Administrative Assistant

Senior HR Administrative Assistant (Administrative Officer II) (3235)

Join the team that moves Maryland! The Maryland Transit Administration (MTA) is seeking a Senior HR Administrative Assistant. The Senior HR Administrative Assistant serves as the primary administrative support professional to the HR Director and Human Resources leadership team. The position coordinates executive-level administrative functions, office operations, communications, special projects, and customer service activities while ensuring the efficient operation of the Human Resources Office. The incumbent may provide day-to-day oversight and direction to contractual administrative support staff assigned to the HR Office.

Essential Duties:

Executive & Administrative Support

• Provide high-level administrative support to the HR Director and HR leadership team.
• Manage calendars, meetings, correspondence, and scheduling priorities.
• Prepare presentations, reports, meeting materials, and executive communications.
• Track assignments, action items, and special projects on behalf of the HR Director.
• Coordinate leadership meetings, advisory groups, employee engagement activities, and training events.

HR Office Operations

• Coordinate daily administrative operations of the HR Office.
• Ensure timely and professional customer service for employees, retirees, applicants, and stakeholders.
• Monitor shared HR mailboxes, phone inquiries, and office workflows.
• Maintain office procedures, forms, records, and administrative systems.
• Coordinate office supply procurement and inventory management.

Oversight of Contractual Staff

• Provide day-to-day work directions and oversight to contractual administrative support personnel assigned to the HR Office.
• Assign and monitor work activities to ensure timely completion of tasks and customer service objectives.
• Assist with onboarding, training, scheduling, and performance feedback for contractual staff.
• Monitor workload distribution and ensure adequate front-office coverage.
• Escalate performance concerns and staffing issues to HR leadership as appropriate.

Project & Program Support

• Support implementation of HR initiatives, automation projects, and operational improvements.
• Maintain project trackers, dashboards, and status reports.
• Assist with workforce advisory groups, manager forums, and HR outreach activities.
• Support special projects and initiatives assigned by the HR Director.

Preferred Qualifications:

• Associate's degree; bachelor's degree preferred.
• Four years of progressively responsible administrative support experience.
• Experience supporting executive-level leaders.
• Experience coordinating office operations and directing support staff.
• Advanced proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
• Strong organizational, communication, customer service, and project coordination skills.

Location: Baltimore City

Maryland Transportation Authority