Client Service Representative - Wilmer

Job Description

Job Description

Join Our Team at Alta Warehousing & Logistics!

Established in 1991, Alta Warehousing & Logistics is a trusted, family-owned Third Party Logistics provider dedicated to serving the Beverage Industry. At Alta, we go beyond mere service provision - we forge lasting partnerships with our clients, striving to innovate and optimize logistics solutions to save them money and streamline their operations. We're not just another logistics company; we're committed to being a true ally to our clients, delivering exceptional service every step of the way. Join us in our mission to revolutionize the logistics industry!

Client Service Representative (CSR)

As the 3PL Client Service Representative (CSR), your pivotal role involves ensuring precise and timely communication with all clients to guarantee that orders are received, allocated, scheduled, routed, labeled, and shipped in compliance with client requirements and contracts. The position also encompasses responsibilities for general office duties, contributing to the overall efficiency and coordination within our operational framework. Your commitment to accuracy and efficiency will play a crucial part in upholding our standards of excellence in client service and logistics.

Why Join Us?

• Core Values: We foster a culture centered around our core values - Accountability, Excellence, Integrity, Loyalty, Reliability, and Teamwork
• Competitive Compensation: Enjoy a starting pay range of $20.00 - $24.00, commensurate with experience.
• Comprehensive Benefits: We offer a comprehensive benefits package which includes:
  • Paid Vacation Time
  • Paid Sick Time
  • 10 Paid Holidays
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Life Insurance
  • 401K
• Career Development: At Alta, we believe in investing in our employees' growth and development. You'll have access to ongoing training and development opportunities to enhance your skills and advance your career.
• Positive Work Environment: Join a collaborative team where your contributions are valued and recognized.
• Impactful Work: provide unparalleled support, exceeding expectations at every interaction, delivering exceptional service to our clients. Your efforts will directly contribute to our continued success and growth.
• Typical Hours: 7:00 AM – 3:30 PM, Monday – Friday (must have the flexibility to work the occasional Saturday)

Essential Duties & Responsibilities:

• First point of contact for external clients, providing prompt, courteous and efficient client service.
• Process client orders in accordance with client specifications.
• Manage client information using WMS and Microsoft Office Products and generate reports for clients per their requirements.
• Provide shipping and tracking information to clients as required.
• Maintain positive client relationships, address inquiries, and handle complaints.
• Act as liaison between the warehouse and client in the administration of client accounts.
• Perform general office duties.
• Other duties and responsibilities as assigned by manager or supervisor.

Skills & Qualifications:

• Ability to handle high-volume emails and phone calls.
• Strong analytical, communication, and interpersonal skills.
• Experience with warehouse management software (WMS) and computer applications.
• Ability to work in a team environment and independently in a fast-paced warehouse operation.
• Manage priorities in a timely and efficient manner within critical deadlines.
• Strong written and verbal communication skills along with strong interpersonal skills.
• Exhibits good attendance, punctuality, and maintains a positive attitude.
• Intermediate computer skills, including Office, Word, and Excel.
• Ability to work in a team environment as well as independently within a fast-paced warehouse operation.
• Must follow safe working practices in accordance with Company safety policies and practices.

Job Requirements:

• All candidates must be at least 18 years of age.
• High School Diploma or equivalent.
• Minimum 1 year of dedicated CSR experience in Third Party Logistics (3PL).
• Good attendance and punctuality: must show up on time and work scheduled shifts.
• Must have the ability to sit, stand, and walk for long periods of time.

Background Verification:

Alta Warehousing & Logistics requires all applicants to undergo a background verification process prior to commencing employment with the company. Employment with Alta is contingent on the satisfactory completion of a pre-employment background check which includes drug screening.