Family Service Supervisor

Job Description

Job Description

NorthStar Memorial Group is seeking a dynamic Family Service Supervisor at Resthaven Funeral Home and Cemetery in Frederick, MD .

Our sales teams redefine the way families honor their loved ones. We don't just sell; we guide, inspire, and innovate. We prioritize financially stable roles ensuring individual efforts are rewarded and recognized. Our Sales team is driven, focused, and determined; we lead the industry with personalized options for families to honor their loved ones.

Responsibilities Include:

• Manage, direct, and assist in the initial and continuing training and performance management of assigned sales advisors
• Conduct daily team meetings to review new sales opportunities and provide coaching for any development concerns that may arise
• Ensure daily prospecting occurs and that each sales advisor schedules the minimum number of pre-need sales presentations per week
• Observe each sales advisor's pre-need and at-need referral presentation and assist in the perfection of such presentation
• Keep thorough records of leads, referrals, closing ratios, and after-service follow-up results
• Report to the sales manager daily for direction setting and unit status report
• Maintain personal sales production requirements

Qualifications

• 4 or more years of professional sales experience
• Experience negotiating, closing and securing the sale
• At least one year of experience in a sales leadership role
• Effective communication skills
• Valid driver's license with a clean driving record (included in background)
• Pre-employment background check

Key Qualities We Seek at NorthStar:

• Compassionate: Compassion is our core value and a non-negotiable requirement for every role at NorthStar. We seek individuals who can offer a caring hand and an open heart, helping our clients celebrate the lives of their loved ones with empathy and understanding.
• Creative: We value creativity and encourage our team members to think outside the box and challenge conventional limits. We look for innovative thinkers who can find new ways to meet challenges and exceed goals.
• Proactive: We need proactive individuals who don't wait for tasks to be assigned. Our ideal candidates are solution-oriented, managing their work and time effectively, and driving results through consultative selling. They anticipate needs and act before issues arise.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

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