Senior Engineer

Job TitleThe focus of this role is to help resolve product issues for Schneider Electric field engineers and partners. The role utilizes Schneider Electric equipment to simulate and test problems experienced in customer's environment. These troubleshooting actions require the configuration of servers, workstations, controllers, and databases while also using remote desktop software to connect to live systems for troubleshooting purposes.Essential Duties & ResponsibilitiesJob functions include:Set up and configuration of Windows workstations/serversInstalling and restoring Building Management SystemsWork with debugging software and analyzing the resulting logsUsing provided tools to decipher error logs to determine root cause of problems, such as WiresharkInterface with Engineering and Quality Assurance departmentsAbility to be a liaise between Engineering to explain the problem and QA for resolution when neededJob responsibilities include:Troubleshooting and resolving complex system problemsUnderstanding Control logic utilizing (DI, DO, AI, AO, Relays, NO, NC, Grnd, TX, RX)The ability to quickly learn new productsUsing reference manuals to learn and gain personal knowledge on the various productsThorough documentation of support case information and resolutionsCapable of working with customers who have varying levels of product knowledge and experienceExcellent phone and personal interaction skills: Ability to relate to the customer on their current issue and converse in a clear and calm demeanorQualificationsPreferred System Knowledge:Understanding of Security Technology, Access Control, CCTV, Intrusion Alarm systems, Intercom systemsUnderstanding of BMS Technology, HVAC topologies, BMS integration, Field devices, control protocolsBachelors degree in electrical engineering in computer science preferredMust have 10+ years of field experienceMust have Tridium/Niagara Field ExperienceMust have Niagara N4/AX CertificationHVAC/BMS Control background Niagara N4/AX Certification TAC IA – LON / BacNet TAC Vista – LONEcoStruxure Building Operation Information Technology, TCP/IP networks, servers, domains, firewalls, routing, windows, and mobile Operating systems. Electrical – Low voltageTotal RewardsIt is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.Join Schneider ElectricWe believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.