Host - Harwood House

Host Position at Quinn's Hot Springs Resort

The historic Harwood House at Quinn's Hot Springs Resort is looking for a host. We are a desired dining destination, consistently booked every single night, especially on Saturday nights at Quinn's!

Our mission at Quinn's Hot Springs Resort is happiness. Our hosts play an integral role in helping us accomplish our mission by providing timely support to our servers, offering phenomenal customer service, and being the first point of contact for our guests.

This is a great opportunity for a seasoned host or a customer service pro looking to get a start in the restaurant/hospitality industry. This is a tipped position and successful hosts often move into runner or serving roles.

Communication is the key to success in this role. Hosts interact with all guests and all staff. Making sure that you are always communicating with a positive, "how can I help" attitude is critical.

We currently have an opening for a FT evening host:

Candidates must be able to work all shifts per week and weekend/holiday availability is a must.

Tasks/Responsibilities (including but not limited to):

• Answering phones to take/change dinner reservations, answer guest questions, and communicate with other departments in the resort.
• Greeting guests quickly and pleasantly when they enter the restaurant.
• Utilize the software system to check the guest in for their reservation and identify their table.
• Escort guests to their table, communicate table arrival to appropriate Server.
• Ensuring tables are evenly distributed between Servers, always making sure Servers are aware of assigned tables.
• Gathering and communicating special information to Servers as needed i.e. celebration, food allergies, etc.
• Memorizing the floor/table layout in order to identify tables by their assigned number.
• Monitoring table status, assisting with clearing and table resetting as needed.
• Communicating with other support staff such as Runners and Servers to ensure guest needs are being met.
• Always follow all food safety and cleanliness rules and regulations.
• Candidates must take required certifications within established timeframe (Alcohol Training and Food Service Training).

Required Skills/Abilities:

• Teamwork attitude is a must.
• Willingness and ability to collaborate
• Ability to work in a very fast paced environment.
• Excellent verbal communication skills.
• Excellent listening skills.
• Exceptional multi-tasking, time management, and organizational skills.
• Ability to maintain composure and positive attitude during extremely busy times.
• Willing/able to work flexible schedules, including weekends.
• Strong computer skills and phone skills required.

Experience:

• Previous similar experience is a plus, can also be an entry level position.

Physical Requirements:

• Capable of being physically active for long periods of time.
• Ability to be on your feet for long periods of time.
• Able to lift up to 25 lbs unassisted.
• Ability to balance trays containing food and beverages.
• Ability to regularly bend, stoop, lean, and twist your body.

Benefits:

• Group Health Insurance for FT employees (30+ hrs per week)
• Dental and Vision Insurance
• PTO for FT employees (32+ hrs per week)
• 401(k) Retirement with company match
• Holiday Pay
• Aflac
• FREE Soaking for employee and a guest
• FREE lodging benefits
• Meal benefits
• Rewards & Recognition
• Employee Referral Program
• Gym Reimbursement
• Discount pricing in the gift shop and coffee shop
• ...and MORE