Systems Administrator

Job Description

Job Description

Nlets is a 59-year-old not-for-profit organization with a vital mission: facilitating the interstate exchange of criminal justice and public safety information. In 2025 alone, our network securely handled over 4 billion messages. While our core business model supports justice and public safety professionals across the US and Canada, we are actively expanding into new governmental and private sector markets.

We are seeking a highly skilled and enthusiastic System Engineer who wants their hard-won technical expertise to mean something more. If you want to use your skills to make a difference, make America safer, help catch the bad guys, and keep law enforcement officers safe every single day, this is the place for you.

Position Overview

We are seeking a skilled and proactive Systems Administrator to join our growing IT team. In this role, you will be responsible for the maintenance, configuration, and reliable operation of our computer systems, network servers, and virtualization environments. The ideal candidate ensures that our IT infrastructure is secure, efficient, and fully optimized to support our daily operations.

Key Responsibilities

• System Maintenance: Manage, configure, and maintain Windows Server environments, Active Directory, Group Policies, and core network services (DNS, DHCP).

• Cloud Integration: Support and administer cloud infrastructure and hybrid environments (e.g., Azure, Microsoft 365, AWS).

• Infrastructure & Security: Monitor system performance, implement security protocols, manage backups, and ensure data integrity across all server-side operations.

• Troubleshooting & Support: Provide tier 2/3 technical support for complex infrastructure issues, ensuring minimal downtime.

• Documentation: Maintain accurate technical documentation for system configurations, processes, and IT policies.

Qualifications & Skills

• Experience: 3+ years of experience in system administration or a similar infrastructure-focused role.

• Technical Proficiency: Strong expertise in the Microsoft ecosystem, enterprise server-side fundamentals, and Active Directory management.

• Cloud Knowledge: Practical experience with cloud technologies, migration, and hybrid cloud management.

• Networking: Solid understanding of networking concepts (TCP/IP, routing, switching, firewalls, and VPNs).

• Soft Skills: Excellent problem-solving abilities, strong communication skills, and a collaborative team mindset.

**This position requires in-person availability at our Phoenix, AZ office for a hybrid schedule**

All Nlets employees must undergo a 10-Print FBI Criminal Background Check prior to employment and every 3 years during employment.