Senior Associate - Technical Business Analyst

Location Designation Hybrid - 3 days per week As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting‑edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success. Role Overview As a Senior Technology Analyst within New York Life’s Technology Organization, you will analyze, design, and support technology solutions that improve business efficiency and system performance with our production desktop platforms including Customer Service Representatives (CSR) Desktop, Field Service Desktop, and Agent Desktop based on Salesforce and AWS. You will assess requirements, perform analysis, identify gaps, and collaborate with teams to deliver scalable, reliable, and high‑quality solutions that align with enterprise goals. What You’ll Do The Senior Technology Analyst will perform business, data, system, and technical analysis to translate complex requirements into actionable technology solutions. The role involves assessing existing systems and workflows, identifying opportunities for improvement, and efficient solutions aligned with enterprise objectives. Collaboration with business and technology teams is essential to ensure accuracy, consistency, and the successful implementation of business, system, and process enhancements. Partner with business, compliance, and technology stakeholders to analyze requirements, document processes, and deliver scalable solutions that align with enterprise goals and regulatory standards Lead the documentation and enhancement of business and system processes, ensuring data accuracy, operational consistency, and compliance through effective data analysis and mapping Drive Agile delivery and execution by managing user stories, sprint activities, and priorities through JIRA and Confluence, ensuring transparent, on‑time, and high‑quality outcomes Identify and recommend opportunities for automation, configuration, workflow optimization, and technology integration, leveraging data and analytics to improve efficiency and reduce manual effort Influence technology strategies by providing actionable insights, supporting solution validation, and presenting findings and recommendations to stakeholders for informed decision‑making What You’ll Bring The Senior Technology Analyst should understand end‑to‑end workflows and integrations, configuration, connecting processes, platforms, and data to deliver scalable and efficient solutions. The role requires strong business, data, system, and technical analysis capabilities, supported by critical thinking, adaptability, and attention to detail. The role requires the ability to think strategically, learn quickly and communicate effectively with both business and technology partners. Required Skills Bachelor’s Degree in Computer Science, Information Systems, Engineering, or related field 3+ years of experience in business, data, system and/or technical analysis Excellent communication and presentation skills, capable of conveying technical insights to both business and technical stakeholders Strong analytical, problem‑solving, and critical‑thinking skills, with the ability to evaluate complex issues and propose practical, efficient solutions Proven ability to perform business, systems, and technical analysis, with a strong understanding of end‑to‑end workflows, integrations, and process dependencies Demonstrated success working in Agile environments, using JIRA and Confluence for sprint planning, backlog tracking, and documentation Strong sense of ownership, organization, and accountability, with the ability to manage multiple priorities in a fast‑paced environment Proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis to support reporting and decision‑making Experience in Salesforce or CRM platforms with knowledge of configuration, data structures, workflows, and reporting capabilities Pay Transparency Salary Range: $100,000-$143,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180‑year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI‑enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem‑solving, and purpose‑driven innovation. Here, you’ll find the rare balance of long‑standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 92696 #J-18808-Ljbffr New York Life