Account Manager Intern

Account Manager Intern

Location: Redmond, WA, US, 98053 Business Unit: Systems and Support

Triumph designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer. Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage. We are rapidly growing and looking for people who feel rewarded by innovation, career growth, and making an impact all while working with state-of-the-art equipment on cutting-edge projects. If you're ready to be challenged, inspired, and supported as you pursue your professional best, we hope you'll explore a future with Triumph.

Position Overview

Dive into the heart of our manufacturing operations. This isn't a desk job—it's a hands-on immersion into how a product moves from a purchase order to the customer's doorstep. You will sit within the Program Management department, acting as the bridge between our internal technical teams and our external clients. Your goal is to learn the "DNA" of our facility to better manage customer expectations and project timelines.

Responsibilities

What You'll Do (The Rotation): To be a great Account Manager, you must know how things are built. You will rotate through key departments to understand their impact on customer experience:

• Procurement: Learn how we source raw materials and manage supplier risks to keep production on track.
• Stores & Inventory: Understand how material kits are staged and the importance of inventory accuracy.
• Assembly & Test: Get on the floor to see how products are built and the rigorous testing required to meet specs.
• Quality Assurance: Learn ASA9100 standards required to ensure every shipment is "zero-defect."
• Shipping & Logistics: See the final hurdle—packaging, documentation, and global distribution.

The "Grand Finale" Project At the conclusion of your internship, you will prepare and deliver a formal presentation to the Senior Staff. You'll provide an overview of the inter-departmental dependencies you discovered, identify one area for process improvement, and share how this "floor-to-office" perspective will shape your career in Account Management.

Qualifications

Currently enrolled in an undergraduate or graduate degree program in Business, Marketing, Manufacturing, or a related technical field from a college or university. Strong academic record (e.g., minimum GPA of 3.0 or as specified by the company). Basic understanding of common shop tools (wrenches, screwdrivers, calipers, etc.) Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Effective written and verbal communication skills. Eagerness to learn, take initiative, and contribute to a dynamic manufacturing environment.

Preferred Skills: Active Listening: This is consistently ranked as the most vital skill; it involves using methods like LAER (Listen, Acknowledge, Explore, Respond) to fully grasp needs before proposing solutions. Relationship Building: The ability to earn personal trust by demonstrating a genuine concern for success. Strategic Communication: Expert-level verbal and written abilities are needed to manage expectations, deliver insights, and communicate effectively. Negotiation & Persuasion: Critical for handling contract renewals, pricing discussions, and turning feedback into new growth opportunities. Adaptability & Problem Solving: Navigating stressful situations and resolving complex technical or business issues quickly.

Compensation: $27/HR-$31/HR

Additionally Learning Opportunities: Gain hands-on experience with various aerospace manufacturing processes, technologies, and equipment. Enhance technical and business skills in areas such as process improvement, procurement, manufacturing, and quality control. Strengthen problem-solving, analytical, and project management capabilities. Opportunity to network with experienced aerospace professionals and mentors. Learn about industry safety protocols, and quality management systems (e.g., AS9100). Contribute to meaningful projects that impact the company's operations and products. Receive mentorship and guidance from Product Line Director, Account Managers, and various department personnel.

Why This Internship? Most interns only see one cubicle. You will see the whole factory. You'll leave with a holistic understanding of manufacturing that will make you a powerhouse in any Program Management or Account Management role

Our Vision: As one team, we enable the safety and prosperity of the world. Our Mission: We partner with our Customers to TRIUMPH over their hardest aerospace, defense, and industrial challenges to deliver value to our stakeholders. Our Values: Integrity – Do the right thing for our stakeholders. We value safety, diversity, and respect. Teamwork – Win as One team-one company. Solicit help and assist others. Continuous Improvement – Pursue zero defect quality. Attack problems and relentlessly raise the bar. Innovation – Passion for growing the business. Lead through ingenuity and entrepreneurship. Act with Velocity – Partner, anticipate and communicate. Proactively solve problems.

Code of Conduct: To perform the job successfully, an individual should demonstrate the Triumph behaviors captured within our core values: Integrity, Teamwork, Continuous Improvement, Innovation, and Act with Velocity. Detailed definitions are below and performance metrics for each behavior can be found on our intranet and is embedded within our Performance Management processes. All employees are expected to represent the values and maintain the standards contained in Triumph's Code of Conduct. Environmental, Health, and Safety (EHS): Employees are responsible for the Health, Safety, and Welfare of themselves, the environment, and other people. All employees must comply with EHS policy training and instructions, help to maintain a safe and clean working environment, and use any Personal Protective Equipment (PPE) provided by the Company. Employees must report any accidents, incidents, and near misses to management. Additionally, employees are expected to notify management of any dangerous or potentially dangerous situations or practices.

Additional Information: Triumph is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. SELECT US positions require access to technology, materials, software or hardware that is controlled by US export laws including the International Traffic in Arms Regulations ("ITAR") and the Export Administration Regulations ("EAR"). In order to be eligible for applicable positions, you must be a US Person under ITAR or eligible for approval for a U.S. Government export license. A US Person is a US Citizen, Lawful Permanent Resident, refugee or asylee. All inquires related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements. U.S. applicants must be legally authorized to work in the United States without company sponsorship. Please contact us if you require assistance in applying for Triumph and we will provide reasonable accommodations via View email address on click.appcast.io.

Nearest Major Market: Seattle Nearest Secondary Market: Bellevue