Manager, Client Experience

Manager of Client Experience Responsibilities Guide project flow: Play an integral and dynamic role in leading multiple client engagements, helping to grow relationships and enable team success Workflow design: Co-design bespoke end-to-end workflows with cross‑departmental team members; based on workflow design, align milestones, deliverables, and cadence Performance enablement: Balance and integrate work, client time, and downtime to protect team capacity; continuously identify opportunities to refine operating norms to sustain performance Financial & operational insight: Create and populate dashboards to help the entire team track and understand burn, budgets, resourcing, and projected vs. actuals; continually identify adjustment opportunities to optimize performance Scope codification: Capture evolving scope parameters in real time; build modular, “choose‑your‑adventure” templates; feed engagement learnings into a living scope library to reduce rework and keep estimates and product/features language current Strategic forecasting & value road mapping: Co‑define long‑term value roadmaps for client accounts; steward this vision across work; continually embed future opportunities into workflows and client engagements Qualifications 5‑8 years of experience in account management, project operations, and/or project management Wants to work in a complex, cross‑functional and collaborative ecosystem Loves to dive in to create structure and definition for new and emerging workflows Has excellent attention to detail across a variety of projects and timelines Is a problem‑solver, proactive, forward‑thinking and resourceful Is adaptable, has a can‑do attitude and is quick to take ownership Thrives in a fun, fast‑paced, get‑shit‑done culture Has excellent communication skills, both written and verbal Salary Salary range: $66,000 – $92,400. Final salary will be determined based on seniority, merit, geographic location, education, training and experience. Benefits Ample paid time off to recharge and reset 401(k): traditional and Roth options, plus employer match 100% employer‑paid medical, dental and life insurance premiums for employees Optional vision, life, short‑term and long‑term disability coverage Paid maternity leave #J-18808-Ljbffr