Process Coordinator

Job Description Title: Process Coordinator Department: Product Development Reports To: Senior Director, Product FLSA Status: Exempt Work Arrangement: Hybrid Work Location: Shirley, Ma Scope: Global Compensation Range: $70,000 - $80,000 Role Summary The Process Coordinator supports the organization by helping design, document, measure, and improve how work gets done. This role focuses on building clarity and consistency across processes, tracking and reporting key performance indicators (KPIs), supporting analytical insights, and coordinating projects across cross‑functional teams. This is an excellent opportunity for an early‑career professional who is highly organized, analytically curious, and interested in product development, operations, business analytics, and project management. Key Responsibilities Process & Organization * Document and maintain business processes, workflows, and standard operating procedures * Identify gaps, inefficiencies, or opportunities for improved clarity and consistency * Support leaders and teams in organizing workstreams, timelines, and decision processes * Help establish simple, scalable ways of working across functions KPI Measurement & Reporting * Track product and business KPIs against established targets * Maintain dashboards, scorecards, and recurring reports * Ensure data accuracy, consistency, and timeliness * Support monthly and quarterly reporting for leadership reviews Analytics & Insights * Analyze data to identify trends, risks, and improvement opportunities * Translate data into clear, actionable insights for stakeholders * Support ad‑hoc analysis related to performance, projects, or functional initiatives * Continuously improve reporting tools and analytical approaches Project Management & Coordination * Support planning, tracking, and execution of cross‑functional projects * Maintain project plans, timelines, action items, and status updates * Coordinate follow‑ups and ensure accountability across stakeholders * Prepare materials for project reviews and leadership updates Qualifications Required * Bachelor's degree in Business, Operations, Analytics, Engineering, or a related field * 3-5 years of relevant experience (internships and co‑ops count) * Strong organizational and time‑management skills * Comfortable working with data, spreadsheets, and basic analysis * Clear written and verbal communication skills * Experience with Microsoft Suite - Excel, Outlook, etc. * Exposure to dashboards or reporting tools (Power BI, Tableau, etc.) * Familiarity with basic project management concepts * Willingness to participate in some evening meetings as the team is global Key Skills & Attributes * Highly organized and detail‑oriented * Analytical mindset with curiosity to understand "why" behind the numbers * Comfortable working across teams and levels of the organization * Proactive, reliable, and able to manage multiple priorities * Willingness to learn and grow into expanded responsibilities What Success Looks Like * Processes are clearly documented and easy to follow * KPIs are visible, accurate, and trusted * Projects stay organized and on track * Leaders receive timely, insightful information to support decisions Equal Employment Opportunity We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws. Employment decisions are based on business needs, job requirements, and individual qualifications. Reasonable Accommodation We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you need assistance or an accommodation during the application or interview process, please contact us at View email address on click.appcast.io. All requests will be handled confidentially and in accordance with applicable laws, including the Americans with Disabilities Act (ADA) and relevant state requirements. Fair Chance / Criminal History Consideration Where required by law (including California, New York City, and other jurisdictions with "Fair Chance" or "Ban the Box" regulations), we will consider qualified applicants with criminal histories in a manner consistent with applicable legal requirements. Work Authorization Applicants must be legally authorized to work in the United States. We participate in the employment eligibility verification process as required by federal law. Pre‑Employment Requirements Employment is contingent upon successful completion of job‑related background checks or other pre‑employment screenings, conducted in accordance with federal, state, and local laws. At‑Will Employment Nothing in this job posting should be interpreted as creating a contract of employment. Employment with the company is at will, unless otherwise required by a collective bargaining agreement or applicable law.