Service Manager

Job title: NA Service Manager - Financial Operations Location: Cambridge, MA About The Job The North America (NA) Service Manager - Financial Operations for Vaccines is a strategic bridge between Controlling Operations and Finance Business Partners translating standardized process and data into insight that shapes real business decisions. This person will build strong, trusted partnerships with Therapeutic Area Finance Business Partners and Budget Owners across Promotion, Salesforce, Marketing Management, Distribution, and Medical OPEX, and will be looked to as a decision‑maker and influencer in how the business plans, forecasts, and controls it's spend. The role carries real technical depth, but its trajectory is toward shaping strategy: driving consistency and standardization across Vaccines NA Finance leadership, and ensuring every stakeholder has the ability to make decisions from the same aligned, cohesive picture. Ready to push the limits of what's possible? Join Sanofi and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. About Sanofi Were an R&D-driven, AI-powered biopharma company committed to improving peoples lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve peoples lives. Main Responsibilities Be a strategic partner and influencer Serve as the trusted bridge between Controlling Operations and Finance Business Partners, translating process and data into insight that drives cohesive, aligned decisions across the business. Foster strategic partnerships with business leaders and the Service Delivery Hub team, serving as the voice of the customer (Finance Heads and FBPs) to ensure alignment and transparency of targets. Continuously challenge legacy ways of working and the status quo; identify gaps across BUs, Functions, and the GBU, and shape new ways of working that reflect what's best for the business as a whole. Provide key ad-hoc OPEX support to the Vaccines Head of Finance and FP&A, including cross-SPC NA analyses that inform high-level decision-making. Support the businesses in delivering strategy and results, using OPEX analysis to drive standardization and automation that free the business to focus on higher-value decisions. Own the operational foundation Design and implement new ways of working with Finance Business Partners and the Transversal OPEX Team to provide cohesive, seamless support to business leaders. Provide end-to-end oversight of Controlling Operations core model processes and service quality for Vaccines NA OPEX. Own overall OPEX planning, budget, and forecast processes, including P&L roll-up and analytics for OPEX, accounting, and month-end close, in partnership with the Transversal OPEX team. Roll up and challenge budget-vs-actuals and flux analyses, risks and opportunities, and targets; build P&L bridges and metrics for each P&L line under Total OPEX and Headcount. Support all close and landing exercises in partnership with the Transversal OPEX team and FBPs; actively participate in and present at Monthly Expense Reviews. Execute the budgeted OPEX plan, including tracking actuals, approving projects, and providing direction to business owners. Work hand in hand with your OPEX controllers, ensuring all tasks are delivered accurately, on time, and in adherence to internal controls. Support key finance initiatives, including SHIFT implementation and SMART Spend, and build a center of expertise across OPEX-related financial systems and processes. Educate client groups on financial policies and processes to ensure full compliance and ensure adherence to all internal control requirements. About You Basic Qualifications Bachelor's Degree required. MBA or CPA in Finance, or Accounting is desirable Minimum 5 years of diversified financial/accounting experience Pharmaceutical or related industry experience is preferred Experience leading and managing people preferred Advanced Excel skills required (pivot tables, V-lookups, and macros) Experience with SAP, TM1 and SHIFT preferred. Skills And Competencies Ability to influence and shape business decisions; comfortable operating as a trusted advisor to senior stakeholders. Demonstrated success building partnerships across multiple levels of the business. Strong business partnering, collaboration, and interpersonal skills. Strong analytical capabilities with a big-picture orientation. Experience collaborating across senior management, business, and functional leaders. Ability to motivate and empower others toward a desired action. Strong leadership abilities. Strong organizational and communication skills (presentations, listening, written). Demonstrated ethical behavior in challenging situations. Strong track record leading successful projects and process improvements. Main Interactions NA Budget Owners NA Finance Business Partners Vaccines Head of Finance and FP&A Expert Functions (Tax, Treasury, etc.), Boost CoE, and Internal Control Sanofi Business Services: primarily Account to Report (A2R) and Procure to Pay (P2P) US FP&A Team Internal and external auditors Why choose us? Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether its through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks gender-neutral parental leave. Make your work count by supporting a company that brings life-changing treatments to millions and is committed to doing right by patients, communities, and the planet. Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition. Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions. Sanofi Inc. and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. #GD-SA #vhd All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here. #J-18808-Ljbffr