Medical Assistant

Employment status: Regular Full-Time, Hourly, Non-Exempt
Hours per week: 40 Hours
Reports to: Director of Nursing

Our Mission

Siloam Health's mission is to share the love of Christ by serving those in need through health care. Our patients come from more than 80 countries and speak over 50 languages. Siloam's approach to medical care provides a unique, interdisciplinary model of whole-person health care that addresses the physical, social, emotional, and spiritual determinants of health. Our staff is anchored by a multicultural primary care team that serves alongside roughly 300 volunteer interpreters, doctors, nurses, and other licensed medical specialists each year to provide comprehensive health care to Nashville's most vulnerable.

What We Offer

Siloam Health is committed to caring for staff in the same excellent manner as we care for patients by providing the following benefits to our full-time staff:

• 100% Employer paid medical and dental insurance
• 100% Employer paid life and disability
• Simple IRA with employer match up to 3%
• HSA with up to $1,300 match by employer or FSA
• Low-cost vision insurance
• 3 weeks of PTO in the first year
• 10 Paid Holidays
• Limited weekends
• Consistent schedule
• Diverse team and patient population
• Mission leave
• Extended Illness Benefit

What You'll Do

The Medical Assistant at Siloam collaborates with the larger clinic team to provide patient care through intake, onsite diagnostics and treatments, patient education, and occasional home visits. Everything is done in the context of whole person care with a team model.

Primary Duties and Responsibilities

• May provide nursing support directly for one specific provider or rotate among all the providers.
• When needed, retrieves messages from the nurse voicemail, sending messages to the appropriate physician and/or their nurse.
• Performs in-office procedures as needed: HbA1c, blood glucose, strep screen, U/A, pregnancy test, EKGs, audiometry and spirometry.
• Provides PO, IM and nebulized medications as needed
• After training, may administer VFC vaccines
• Provides training and resource support for volunteer nurses.
• Performs phlebotomy for in-office laboratory when needed.
• Collaborates with other members of the team by making phone calls on behalf of the provider to the patient, pharmacy or another physician's office.
• May provide patient education as directed by provider.
• Provides patient follow-up through phone calls and occasional home visits.
• Delivers care in the manner that preserves patient autonomy, dignity and rights.
• Participates in on-going quality improvement (QI) activities within the roles defined above.
• May answer incoming calls from patients, pharmacies, and other healthcare providers using established clinical protocols
• May relay test results as directed by a provider and answer questions within defined MA scope of practice
• Will escalate complex medical questions, red flag symptoms, or concerns requiring clinical assessment to the Triage RN immediately per protocol
• Will document all patient phone encounters accurately per clinical protocols
• Will function under the direct supervision of the Triage RN when serving in a phone MA role

Other Duties

• May provide health education to community health workers within the Community Health program if designated.
• May perform quality control measures on equipment if assigned.
• Performs OSHA requirements for sharps containers, biohazard bags and expired medications.
• May perform sterilization of surgical instruments with autoclave protocol.
• May complete Health Department Reporting for Communicable Diseases

Who We Are Looking For

Education and Experience

• Current National Medical Assistant Certification required
• Current CPR certification
• Diploma or Associate Degree from a Medical Assisting Program

Qualifications

• Passionate about Christian ministry to the underserved and in full agreement with
• Siloam's mission and core values
• Willingness to serve persons with limited access to healthcare and who are from different cultures and faith beliefs
• Computer literacy and familiarity with MS Office products as well as electronic medical records preferred
• Outpatient experience is preferred
• Adherence to OSHA and confidentiality requirements
• Ability to work well in a team setting
• Familiarity with medical terminology is preferred
• Bilingual preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing, bending, and reaching
• Must be able to lift and/or assist patients (with or without reasonable accommodation)
• Must be able to perform repetitive movements associated with clinical care

Special Conditions of Employment

• Annual TB screenings
• Proof of previous Hepatitis B vaccination, although employee may decline vaccination by signing a declination form