Client Success Associate

Client Success Associate

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 90% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team's execution has been recognized by the venture community and we've raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. As we continue to expand the team responsible for implementing and managing enterprise clients, we are looking for a Client Success Associate to help us execute operationally. The Client Success Associate will play a critical role in our ability to support and maintain our growing book of business. Reporting to the CS Operations Manager, you will own key operational activities and be crucial in helping to manage the client lifecycle for Carrum's enterprise clients. This is a tremendous growth opportunity for someone looking to be challenged on a daily basis, learn from an experienced team, and build a career in Client Success. The salary range for this role is $50,000 - $65,000 depending on geography and level of experience, plus equity and an annual bonus. This is a fully remote position, with a preference for candidates located in Chicago or the San Francisco Bay Area.

You're excited about this opportunity because you will...

• Be responsible for supporting Client Success Managers to deliver the highest level of service to our clients throughout the entire client lifecycle
• Create reporting deliverables to help support and validate our client's engagement results
• Build annual business reviews for clients to summarize results and ROI
• Configure and update client records in Carrum's Patient Care App
• Support the implementation process for new clients by creating and maintaining documentation deliverables
• Update Client Success trackers, tools, and resources
• Respond to and resolve operational requests from clients
• Work closely with the Member Marketing team to QA monthly/quarterly campaigns and own events such as webinars or in-person benefit fairs
• Collaborate cross-functionally with Carrum's Sales, Patient Care, and Technology teams
• Serve as a Carrum representative for various virtual events including webinars, summits, and informational sessions
• Travel onsite to client locations to support Open Enrollment events (5% travel)

We're excited about you because you bring...

• 1-2+ years of experience in Client Success/account management, consulting and/or professional services (healthcare industry experience highly desirable)
• Highly detail-oriented, extremely organized and results-driven; exceptional at creating process and structure
• Strong operational and reporting prowess
• Excellent collaboration and time management skills
• Effective communication skills: the ability to be direct, logical and succinct
• Experience meeting deadlines, keeping many balls in the air and prioritizing work in a fast-paced, dynamic environment
• Entrepreneurial spirit; ability to solve problems creatively and strategically
• Have a laser client focus and a take pride in being accountable and proactive
• Burning passion about Carrum Health's mission to make healthcare more affordable and consumer-centric

Why you'll love working with us...

We're a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You'll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future. We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. We carve out time to let go of work to celebrate our successes and have fun. We're a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person. We embrace our team's diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities. You'll feel proud that the work you do each day directly impacts people's lives in big and meaningful ways.

Other benefits: Stock option plan Flexible schedules and remote work Chicago and San Francisco offices available Self-managed vacation days, within reason Paid parental leave Health, vision, and dental insurance 401K retirement plan

About Carrum We're a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we've partnered with Fortune 500 employers and top hospitals across the nation. We've been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we're only scratching the surface of our opportunity and we're looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.