Sales Support Specialist

Surplus Breakers & Motor Control, Inc. is looking for a few full-time on-site Sales Support Specialists

in the San Marcos, CA area to provide first class customer service along with office and operations support to help ensure daily objectives are met. This is an exciting opportunity to be part of a winning team with a nationwide customer base within the electrical wholesale industry where you will learn and refine your skills in the multiple facets of day to day operations to handle incoming customer inquiries, interact with customers on an ongoing basis, provide product information, prepare quotes, generate sales and process orders accurately in a timely, professional and courteous manner. The ideal candidate will exhibit high standards of professionalism with excellent written and verbal communications skills and a strong desire to improve internal operational processes to ensure efficient workflows and provide excellent customer service to provide customers with the best experience possible. A positive attitude is a must along with being comfortable collaborating closely with rest of team in the office and warehouse, working with channels partners, making & receiving calls and sending & receiving emails to enhance operational, logistics and supply chain efficiency and customer satisfaction. Being receptive to feedback with a strong ability to take accountability, desire to answer all customer inquiries in a timely manner and continuosly improve customer satisfaction levels with initiative to prioritize daily tasks assigned by management will help ensure your success in this role.

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Responsibilities:

• Provide sales support and ensure every customer experience is top notch in quality.
• Work alongside rest of team to prepare and provide accurate quotes and order acknowledgments to customers and prospects.
• Send emails, answer the phone, draft messages and answer customer and vendor inquiries in a professional, timely manner.
• Check on pending orders along with tracking information and follow up and send messages to suppliers to ensure procured material arrives safe and on time.
• Coordinate responsibilities and work with rest of team to provide customer service and manage customer expectations by ensuring all commitments are met.
• Create purchase orders, sales orders, invoices and statements.
• Create freight shipments, shipping labels and send tracking numbers.
• Source new sales opportunities through outbound calls, emails and follow-ups
• Develop and maintain lasting relationships and expand database of customers and prospects.
• Assist in marketing campaigns and activities.
• Assist in bookkeeping duties.
• Ensure File Organization As Needed In The Office. 
• Provide Additional Support Around Office As Needed.

Qualifications:

• Excellent verbal, listening, and written communication skills to interact effectively with team members, vendors, and customers.
• Strong communication skills to be able to handle a variety of customer situations with enthusiasm and tact.
• Excellent organizational skills, high attention to detail, problem-solving abilities, and a proactive mindset.
• Strong desire to answer all customer inquiries in a timely manner continuosly improve customer satisfaction levels.
• Culture is key - Positive, selfless attitude is a must.
• Strong analytical and problem-solving skills with ability to multi-task and be reliable.
• Proficient with corporate productivity and manage time effectively with a proven ability to meet deadlines.
• Proficient at retaining and implementing given instructions and taking notes. xhyhwjd
• Being receptive to feedback with a strong ability to take accountability and initiative.