Systems Engineer III

This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank's systems infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Leads the administration of software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to wider business unit.

Duties & Responsibilities:
Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products. Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.
System Testing - Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability.
System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness by automating tasks, and utilizing programming or scripting to perform support duties. May utilize SMP/E, Iebgenr, Iebcopy, Rexx, Korn shell programming, Perl, Batch, FTP, Telnet, Netview, PowerShell, Python, Windows, Linux and AIX administrator functions, Quest, depending on the platform.
Technical Expertise - Maintains a strong knowledge base through ongoing research and education. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients. Manages special or advanced technical projects. Provides guidance, mentorship, and leadership to less experienced associates in the work group.

Position Specific Skills:
Exposure to mainframe, desktop, Windows and UNIX system support
Exposure to Server Virtualization
Exposure to Configuration Management and automation (Puppet, Chef, Ansible, Teraform etc.)
Mastery in Directory and Authentication services
Understanding of data warehouse architecture principles
Knowledge of BI or Enterprise Reporting Frameworks
Exposure to Business Continuity Processes
Working knowledge of scripting languages such as PowerShell, JavaScript, Python, SMP/E, Iebgenr, Iebcopy, etc
Understanding of data flow, network interfaces, and protocols such as systems network architecture ("SNA"), Transmission Control Protocol/Internet Protocol ("TCP/IP"), Domain Name System ("DNS"), and NetBIOS Extended User Interface ("NetBEUI")
Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multi-platform programs such as DB2, SQL Server, and Oracle
Ability to be on call 24 hours a day, 7 days a week

Qualifications:

Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer

• 7+ years of deep exposure in workstation patch management, vulnerability remediation, and compliance using various tools (MECM, BigFix, Qualys, PowerShell scripting).
• Strong knowledge of Windows 10 & Windows 11 Operating Systems along with patch deployment and troubleshooting skills
• Advanced knowledge of BigFix endpoint management (baseline ) patching, troubleshooting and compliance reporting
• Understanding of utilizing WSUS and BigFix environment for approving, declining, and managing patches
• Strong understanding of third-party software updates with third party patching tools like PMPC, Ivanti etc.
• Proficiency in PowerShell for automation and system management; Should be able to create, modify, update complex scripts to build solutions.
• Excellent troubleshooting and problem-solving skills to address complex technical issues.

• Good to have
• Understanding of software package creation and deployments
• Understanding and exposure to vulnerability management tools (Qualys).
• In-depth understanding of patching best practices, compliance, and IT security standards.
• Identify, understand, and collaborate with OEM/Vendors to resolve patch related issues
• Familiarity with ITIL frameworks and best practices

• Soft Skills:
• Excellent written and verbal communication along with strong documentation skills, including the ability to communicate complex technical concepts to non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Self-motivated, with a "can-do" attitude and comfort working with ambiguity.
• Strong customer service skills and a customer-focused mindset.

Preferred Qualifications:

• Experience working in the banking or financial services industry is a plus.
• Knowledge of network topology and security principles.
• Knowledge of collaboration tools like Jira, or Confluence.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at