Concierge - Part Time

Concierge Position at Watercrest Winter Park

A great career starts with a great company! Apply to join our team of servant leaders today!

Our associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts; we envision them to be our future servant-centered leaders.

We've achieved great place to work status nine years in a row.

We reward our associates' outstanding work and assist with career development to help fulfill their dreams!

Faith driven and mission-centered. Our mission "To Welcome, To Care, To Serve" derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another's God-given gifts through service.

Benefits & on-demand pay available! This opportunity includes tuition reimbursement and an associate referral program. As well as on-demand pay in between paychecks!

Picture yourself...

Watercrest Winter Park is looking for a concierge to join their team! The concierge is the initial point of contact for potential residents, families, vendors, and the community either in person or via the phone. The concierge is responsible for being professional, polite, and will ensure all guests have a pleasant first experience with the community. The concierge serves visitors by greeting, welcoming, and directing them appropriately; and notifies team members of visitor arrival and maintains security and telecommunications systems within the community. Apply today!

Essential job functions:

• Maintains a professional personal presentation
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
• Answers the phone within three rings; determine nature of call to either relay information or route call as appropriate
• Takes detailed messages with name, date, time, and return phone number
• Ensures team members receive their phone messages promptly
• Maintains knowledge of who is available to receive an inquiry or host a tour
• Maintains security by following procedures, monitoring log books to include visitor sign in and sign out
• Maintains safe and clean reception, lobby, and welcome room areas by complying with procedures, rules, and regulations
• Receive and sort mail for leadership team
• Maintain yearly transportation book for resident's doctor appointments as necessary
• Communicate with driver at least 24 hours in advance regarding resident appointment dates and times
• Report all accidents and incidents as soon as possible to your supervisor, no matter how minor
• Maintain the confidentiality of residents' personal care information
• Honor the residents' personal and property rights
• Must be in company uniform and resident ready at all times

Knowledge, skills, and abilities:

• Knowledge of computers and relevant software applications to include Microsoft Office and Outlook
• Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources, and outside contacts
• Able to make independent decisions
• Must be able to communicate in a warm, friendly, and caring manner
• Must possess a passion to work with and around senior citizens
• Knowledge of administrative and clerical procedures
• Knowledge of customer service principles and practices

Education requirements:

• High school diploma or GED

Experience requirements:

• Two (2) years' concierge/front desk receptionist experience in a customer service-oriented industry

Physical requirements:

• The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:
• Able to sit 75% of the day
• Able to concentrate with frequent interruptions
• Able to work under stress and in emergency situations
• Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping
• Able to talk and hear effectively in order to convey messages, instructions, and information to residents and team members
• Occasionally lift/carry up to 50 pounds

Occupational exposure / personal protective equipment:

• Work in all areas of the community
• Subject to reactions from dust, disinfectants, and cleaning chemicals and may be exposed to infectious waste, diseases, and other conditions
• Required to use personal protective equipment and supplies to prevent burns, falls, and infection and follow safety policies and procedures
• Requirements for personal protective equipment includes infection control kit, rubber gloves, and non-slip shoes
• Subject to infectious diseases, substances, and odors
• Follow safety policy & procedure