CES Community Resource Advocate

Job Description

Job Description

Organizational Summary

Maternity Care Coalition (MCC) is a community-based nonprofit organization serving Pennsylvania and Delaware with over four decades of commitment to improving maternal and child health and early care and education. MCC’s mission is to improve the health and well-being of pregnant women and parenting families and enhance school readiness for children ages 0-3. We achieve this through direct service, advocacy, and research, in collaboration with individuals, families, providers, and communities. We envision a future where parents impacted by racial and social inequities can birth with dignity, parent with autonomy, and raise babies who are healthy, growing, and thriving.

The Community Resource Advocate (CRA) serves as the primary point of contact for community members seeking reproductive, sexual, maternal, and child health services, parenting supports, and other community resources. Through phone, text, web-based, and in-person interactions, the CRA assesses individual needs, provides information and referrals, and connects individuals and families to appropriate health and social service resources. The CRA also supports community outreach activities to increase awareness of MCC programs and services and strengthen community engagement. This position requires in-person and remote work. Phone, text, and web-based service hours are 9:00 a.m. to 7:00 p.m. This position is 40 hours per week, and it requires non-traditional hours to support evening phone, text, and web-based inquiries.

• Adheres to MCC’s Standard Operating Procedures (SOP) and CES’ policies and procedures to ensure adherence to agency and program standards
• Responds to incoming phone calls, text, and/or website inquiries from community members seeking reproductive, sexual, maternal, and child health services, parenting supports, and social support resources
• Completes a brief screening to collect information about an individual’s needs and determine service eligibility
• Provides referrals for MCC programs/service, health services, and external provider referrals to community members in response to self-identified needs
• Maintains accurate records of individual, family, and provider contacts in MCC databases
• Completes reports noting referrals, provider contacts, family contacts, and outreach activities
• Represents MCC at outreach events and provider meetings as requested
• Conducts health promotion activities by providing MCH education, literacy information, distributing period supplies, and STI prevention materials during outreach events
• Meets with Supervisor regularly for reflective supervision
• Strengthens own skills through professional development
• Ensures confidentiality of records, sharing pertinent information only with written or verbal approval (exception for mandated reporting requirements)
• Routinely uses MCC databases (ETO, SharePoint) and other Microsoft Office programs including Outlook, Teams, Excel, PowerPoint, and Word. 

Supporting Responsibilities 

• Adheres to the MCC’s security guidelines and ensures the appropriate handling of sensitive information.
• Attends relevant staff meetings to contribute to and promote the execution of goals.
• Complete special projects and other duties as assigned to support departmental priorities. 
• Other duties as assigned within the scope of position expectations

Knowledge, Skills & Abilities

• Understanding of MCC’s mission, goals, Theory of Change, and DEIJ objectives
• Ability to work independently with a high level of energy and contribute as part of a larger team
• Strong interpersonal skills as demonstrated by compassionate, culturally aware, courteous, cordial, cooperative interactions with diverse groups of co-workers, community partners, families, and community members
• Knowledge of the concepts and practices associated with community health issues and social determinants of health, particularly with pregnant people and parenting families served
• Significant knowledge of and sensitivity to issues facing the communities served
• Ability to travel in and around MCC’s service region to conduct community outreach
• Experience in family management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting interactions.
• Ability to operate a computer and use a variety of common software programs including Microsoft Office and customized databases.
• Ability to organize tasks efficiently and follow through with strong attention to detail
• Ability to complete tasks in a timely manner.

Experience, Education, and Licensure

Experience

• Minimum of three (3) years of experience providing services within community-based programs or social service settings.
• Experience in a call center, healthcare, medical office, or customer service environment is highly preferred.
• Demonstrated ability to interact effectively with diverse populations and provide high-quality customer service.

Education

• High School Diploma or equivalent and three (3) to four (4) years of experience in a social service, human services, healthcare, or related field; or
• Associate's Degree in Human Services, Social Services, Healthcare Administration, or a related field.

Licensure: N/A

Other Position Factors

The other position factors described here are representative of those that must be met by an employee to successfully perform the essential tasks of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maternity Care Coalition operates as a hybrid organization. The assigned work arrangement for this position may include a combination of remote and onsite work and will be determined based on operational needs, role responsibilities, and performance. Work arrangement expectations may be modified over time to meet organizational or programmatic requirements. Staff working remotely are responsible for maintaining a safe and appropriate workspace.

• Ability to engage in extended periods of sitting, computer work, and sustained concentration to complete financial analysis, reporting, and related tasks.
• Ability to occasionally bend, reach, lift, carry, push, or pull training materials or equipment, generally not exceeding 30 pounds.
• Possession of a valid driver’s license issued by the state of residence and the ability to successfully pass a motor vehicle record check, where driving is an essential function of the role.
• Ability to travel occasionally to attend conferences, seminars, and professional meetings.
• Ability to work non‑traditional hours on an occasional basis based on operational needs.
• Employment is contingent upon the successful completion of required post‑offer pre‑employment background clearances, as well as any additional post‑hire background, compliance, or programmatic clearances required by the organization, funders, or applicable regulations.