Maintenance Supervisor

Hawthorne at Smith Creek - 4641 Sweetfern Row - Wilmington, NC - 28411 At Hawthorne Residential Partners, we’re looking for dependable, motivated, and hands‑on maintenance professionals who take pride in creating clean, well‑maintained, and welcoming communities. We offer more than just a job – a path to grow your skills, learn new trades, and build a career. You’ll work alongside a team who will support you, challenge you, and cheer you on every step of the way. Maintenance Supervisor | Job Overview Maintenance supervisors play a vital role in creating an exceptional apartment community. As a Maintenance Supervisor, you are expected to monitor your team's budget, manage inventory, and delegate work orders effectively. It is your responsibility to ensure that all apartments are ready for new residents, that the maintenance team adheres to compliance standards, and that you provide training and development opportunities for your team members. Education, Experience, and License Qualifications Education High School or GED equivalent Experience Minimum of 3 years’ experience in apartment maintenance or a skilled trade such as HVAC, plumbing, or electrical. Prior supervisory or lead technician experience strongly preferred. Licenses & Certifications Valid Driver's License EPA certification CPO Certification* highly preferred In some states this may be required. Job Functions Lead, schedule, and supervise the daily work of the maintenance team, ensuring high performance and accountability. Foster a team culture rooted in excellence, integrity, and the Live It values of kindness, connection, and service. Supervise vendor partners, ensuring work is completed timely, safely, and to company standards. Manage capital improvement projects, including obtaining bids, scheduling, and overseeing successful project execution. Proactively identify and resolve service needs throughout the community. Maintain and execute quarterly preventative maintenance programs to protect the physical asset. Ensure HVAC, plumbing, electrical, and other systems are functioning optimally through hands‑on repair and oversight. Oversee unit turn scheduling and execution, ensuring homes are move‑in ready and meet Hawthorne quality standards. Personally inspect vacant units to confirm cleanliness, functionality, and presentation prior to move‑in. Maintaining Building & Grounds Implement and maintain a preventative maintenance plan for all buildings and equipment. Ensure grounds, amenities, and common areas are clean, safe, and beautifully maintained. Support curb appeal and a welcoming environment through daily attention to community appearance. Additional Responsibilities Conduct on‑call emergency service rotation as scheduled. Respond to service requests in a timely, thorough, and professional manner. Follow safety guidelines in accordance with OSHA and company policy and standards. What Makes Someone SOAR in This Role? People Service & Customer‑Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community, and connection. Accountable: Delivers results with integrity and clear communication. Vendor Management: Fosters and maintains strong vendor relationships to ensure that Make Ready apartments are completed on schedule. Highly Organized: Maintains a professional working environment and successfully balances multiple tasks and priorities. Reliable: A steady and dependable presence for the community and team. Hands‑On Expertise: Confidently tackles technical issues when needed and ensures all repairs meet company standards. Leadership: Brings technical expertise and problem‑solving to the forefront while mentoring and guiding others. Work Schedule & Availability Maintenance Supervisors work Monday through Friday, with standard office hours from 8:00 AM to 5:00 PM. This role will require participation in an on‑call rotation for after‑hours emergencies and occasional support for resident events, as needed. Hawthorne’s Total Rewards Package | Compensation and Benefits Maintenance Supervisor – Specific Benefits: Maintenance Supervisors are eligible for a monthly renewal bonus program, quarterly performance bonuses, and quarterly resident satisfaction bonuses in addition to their hourly compensation. Professional Benefits Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us – that is why our Learning and Development team is committed to your career growth. In addition, we also offer an education reimbursement program to grow your skills in maintenance. Personal Benefits Free Dental Insurance Comprehensive and Affordable Plans for Medical and Vision Coverage Health and Wellness Incentives 401k Retirement Match Program Paid time off including your birthday! Paid sick time off Pet Insurance Plans Paid Maternity, Paternity, and Adoption Leave Options Telehealth – Access to Doctors 24/7/365 Company Paid Life Insurance Retirement Planning Hawthorne is an equal opportunity employer. #J-18808-Ljbffr