IT Support Specialist II

# IT Support Specialist IIDoorDash USAUSAToday## Continue with your CVPDF, Word, or image. Under 10MB.Apply now## Job descriptionIT Support Specialist II at DoorDash USA.### About the roleThis hands-on role focuses on daily support requests through Jira and close collaboration with internal teams.About this type of roleCustomer success teams keep customers happy after the sale. They onboard new accounts, answer questions, and help users get value from a product. They watch usage signals and step in before customers churn. The role mixes support, training, and account management. Customer success teams are measured on retention, usage, and customer satisfaction. Most companies provide structured onboarding so new team members learn the product deeply first.### Key facts**Location:** New York, NY**Engagement:** onsite support in the office**Team:** IT Service Desk**Years:** 3+**Degree:** required### What you'll doDedicated onsite IT support keeps New York office employees productive by resolving technology issues at the desktop and workplace.Daily support tickets are managed, triaged, updated, and resolved through Jira to maintain a clear record of issues and actions.A primarily macOS environment is supported, with additional assistance for ChromeOS and Windows to cover diverse user needs.Recurring issues are identified, and recommendations are made to enhance the employee support experience over time.### RequirementsThe posting states a bachelor's degree requirement. Confirm the exact field on the official apply page.A minimum of 3 years of experience in technical support, desktop support, service desk, or IT operations is required for this role.Experience managing IT support tickets through Jira or a similar ticketing system is necessary for effective issue tracking and resolution.Strong familiarity with macOS, ChromeOS, and Windows ensures accurate troubleshooting across common platforms.Comprehensive experience supporting Google Workspace, including Gmail, Drive, Docs, Sheets, Calendar, and Meet, is required.Experience with Okta or similar identity management tools, including MFA, password resets, access issues, and login troubleshooting, is required.Experience supporting Slack and Zoom, including user access, meetings, Zoom Rooms, and AV-related issues, is required.Strong troubleshooting skills across laptops, peripherals, SaaS applications, Wi-Fi, VPN, and conference room technology are required.The ability to document technical issues clearly and consistently is required for knowledge sharing and process improvement.Strong written and verbal communication skills enable effective interaction with both technical and non-technical users.The capability to work independently and collaboratively with cross-functional teams is required to address complex issues.### Practical notesConfirm details on the official apply page.Typical interview stepsCustomer success interviews usually include a support scenario, a communication exercise, and behavioral questions. Candidates may be asked to handle an upset customer or plan an onboarding call. Some loops test product knowledge. Empathy and clear writing are the core skills. Interviewers often ask how you would bring an unhappy account back on track. Structure your answer around listening, a plan, and follow up.Career growthCustomer success careers grow from specialist to manager and director levels. Some people move toward account management or solutions engineering. Deep product knowledge and cross-functional work with support, sales, and product teams become key at senior levels. Success careers reward product depth and relationship skills equally. Many leaders in this function started in support or account management.Questions to ask**Worth asking in any interview:** how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.### About the companyDoorDash is a technology company that connects consumers with local businesses. Founded in 2013, DoorDash is the largest food delivery company in the United States by market share. #J-18808-Ljbffr