Unified Endpoint Management (UEM) Senior Mobility Engineer - Washington DC

Job Title: Unified Endpoint Management (UEM) Senior Mobility Engineer - Washington DC Role/Office Location Options: Washington, D.C. Requirements: Must be a US citizen to be eligible to apply for this position. Must be able to obtainsecret clearance to be eligible to apply for this position. Responsibilities: Engineering, design, development, support and administration for mobile based solutions and standards for Workspace One environments. Provide support for mobile applications such as Office 365 as needed. Perform configuration management, technical support, application support and corresponding documentation. Communicate both orally and in writing with senior staff, information systems professionals, and the non-technical user community. Must be able to work core (8:30am – 5:00pm) business hours 8 hours a day onsite in Washington DC, excluding federal holidays and when work is done for system maintenance. *Note: Must be able to work from home/remote when requested by COTR using customersupplied equipment. Candidate must be able to work during some planned maintenance windows between 9pm and 5am as part of maintenance activities. If the candidate has reliable high-speed internet, the work can be completed off-site (home) using customer supplied laptop(s). Tasks: Provide technical support for all mobile device issues via our ticketing system, telephone, or email. Coordinate and assist with the installation and maintenance of mobile platforms software/hardware and mobile devices for in-house teams, remote employees, vendors, and contractors as needed. Assist with the development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction. Perform configuration management and develop supporting documentation. Communicate both orally and in writing with senior staff, organizational stakeholders, internal systems administrators, and the non-technical user community. QUALIFICATIONS Must have 4 + years strong operation support experience with Windows Server 2019 or greater Experience with Windows Server Management and Vulnerability Remediation Patching 5 + years operations support experience with MDM design and implementation desired Must have 4+ years operation support experience with Workspace One UEM mobile device platform Must be available to work on a flexible schedule and participate in 24x7 on-call technical support. Knowledge of and demonstrated experience with the following technology is a plus: Workspace One UEM Workspace One Access Microsoft Office 365 applications Microsoft Active Directory Windows Server Administration Education: Bachelors degree (preferred in Healthcare) Benefits: Two Week Vacation Paid Medical/Dental/Vision 401k Paid Federal Holidays #J-18808-Ljbffr Asp Web Solutions