Sales Associate

Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

Location: Madison, WI | Reports to: Studio Manager

Hourly Rate: $21/hour

The Sales Associate plays a vital role in delivering a welcoming and memorable experience for every Studs customer. As the first point of contact, you’ll bring energy, product knowledge, and service excellence to every interaction — helping customers feel confident, informed, and excited about their time in the Studio.

This is a hands-on, customer-facing role ideal for someone who thrives in a fast-paced environment, loves working with people, and is excited to grow their retail and service skills. You’ll contribute to team goals, support operational tasks, and help create a Studio environment that reflects our brand and values.

Key Responsibilities:

Sales & Studio Support

• Contributes to sales and service goals by delivering an exceptional customer experience on the floor


• Welcomes and educates customers about the Studs experience, products, and piercing services


• Serves as a brand ambassador and Earscaper through personalized, one-on-one styling and service

Studio Operations

• Maintains accuracy and flow across key operational areas including appointments, POS, and inventory restocks


• Follows Studio protocols and uses judgment to escalate issues or customer concerns as needed


• Supports upkeep of the Studio environment in line with visual and brand standards

Team Culture & Values

• Follows company policies and procedures and asks for help when unsure


• Treats teammates and customers with professionalism, consistency, and care


• Brings a positive attitude and contributes to a respectful, feedback-rich Studio environment


• Open to feedback and eager to grow through collaboration and support

Requirements:

• Prior retail or customer-facing experience preferred but not required


• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs


• Able to handle chemicals safely and follow all safety protocols


• Brings energy, curiosity, and a willingness to learn in a fast-paced team environment


• Receives feedback openly and contributes to a supportive, inclusive team culture

Benefits & Perks

• 30 hours of accrued Sick Time


• 401k 


• Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)


• Learning and development opportunities to support development and foster an inclusive culture

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.