Branch Manager

BRANCH MANAGER
Sr. Relationship Banker Lead

Lufkin TX 75901

Department: Retail Banking
Reports To: Market President
Status: Exempt Salary

Supervisory Responsibilities: Yes

JOB SUMMARY

The Branch Manager is responsible for the overall leadership performance and operational success of a retail banking office. This position oversees branch sales service operations employee development and customer relationship management while ensuring compliance with all banking regulations policies and procedures. The Branch Manager drives deposit growth deepens customer relationships develops team members and fosters community engagement to support the Banks strategic objectives. As the leader of the branch this role is responsible for creating an exceptional customer experience maintaining operational excellence and building a high-performing team that reflects the values and culture of the Bank.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead coach and develop branch employees to achieve performance service and growth objectives.
• Drive deposit growth customer acquisition and relationship expansion through proactive sales and business development efforts.
• Ensure the delivery of exceptional customer service and prompt resolution of customer concerns.
• Manage all branch operations to ensure efficiency accuracy security and regulatory compliance.
• Maintain accountability for branch performance including deposits referrals revenue generation and customer satisfaction.
• Conduct regular employee coaching performance discussions and career development activities.
• Foster a positive culture that promotes teamwork accountability engagement and professional growth.
• Develop and maintain relationships with customers local businesses community leaders and centers of influence.
• Monitor branch staffing levels and scheduling to maintain service standards and operational effectiveness.
• Ensure adherence to Bank policies operating procedures audit requirements and regulatory expectations.
• Review branch reports and performance metrics to identify opportunities for improvement and growth.
• Support business banking treasury management lending and wealth management referrals.
• Participate in community organizations networking events and business development activities that enhance the Banks visibility and reputation.
• Manage branch security procedures fraud prevention efforts and risk management practices.
• Perform other duties and special projects as assigned.

QUALIFICATIONS

• Demonstrated leadership experience in retail banking branch management or financial services.
• Strong knowledge of consumer banking products deposit operations and customer service principles.
• Proven ability to develop and coach employees while building a high-performing team.
• Experience managing branch sales goals business development activities and customer relationships.
• Working knowledge of banking regulations compliance requirements and operational controls.
• Strong interpersonal communication and relationship-building skills.
• Ability to analyze performance metrics and implement improvement strategies.
• Sound decision-making problem-solving and conflict-resolution abilities.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency with banking systems Microsoft Office applications and related technology platforms.

Education and Experience

Bachelors degree preferred. Equivalent combinations of education banking experience leadership experience and demonstrated job performance will be considered in lieu of a degree. Candidates with significant experience in retail banking branch management customer relationship management and team leadership are encouraged to apply.

SUCCESS METRICS

• Achievement of branch deposit growth objectives.
• Attainment of customer acquisition and relationship expansion goals.
• Customer satisfaction and service quality results.
• Branch operational accuracy and audit performance.
• Employee engagement retention and development outcomes.
• Consistent community involement

PERSONAL COMPETENCIES THAT WILL LEAD TO SUCCESS

• Accountability
• Coaching & Developing Others
• Communication
• Customer Focus
• Decision Making
• Leadership
• Relationship Building
• Results Orientation
• Strategic Thinking
• Teamwork

Why Youll Love Working Here

At UBank we believe taking care of our employees is just as important as taking care of our customers. Thats why we offer a comprehensive benefits package designed to support your health financial well-being professional growth and work-life balance.

Benefits may include:

• Medical Dental and Vision Insurance
• Employer-Paid Life and Disability Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Banking Benefits
• Wellness and Employee Assistance Programs
• No Co-Pay Urgent Care and RX Benefit
• Career Development and Training Opportunities
• Voluntary Supplemental Benefits
• Flexible Spending and Health Savings Account Options
• Legal and Identity protection benefit
• Pet Insurance
• Opportunities to Give Back Through Community Involvement

Required Experience:

Manager