Medical Receptionist

Job Description Job Description We are looking for a detail-oriented Medical Receptionist to support a busy healthcare office in New York. This long-term contract position is ideal for someone who enjoys helping patients, coordinating front-desk operations, and delivering a welcoming experience from the first phone call through follow-up visits. The role combines appointment coordination, insurance-related administrative work, and day-to-day office support in a patient-focused setting. Responsibilities: • Coordinate incoming and outgoing phone communication, schedule patient visits, and respond to questions related to upcoming appointments and general billing matters. • Confirm insurance details, prepare required documentation, and help ensure hearing aid orders and related materials are ready for scheduled patient visits. • Maintain accurate patient account information while handling sensitive records with discretion and following healthcare compliance standards. • Manage appointment reminder and confirmation activities to support attendance and create a smooth, courteous experience for each patient interaction. • Explain service pricing, review insurance coverage and payment options, and arrange follow-up or outpatient visits when additional care is needed. • Support office performance goals by following quality standards, contributing to best practices, and encouraging patient referrals as appropriate. • Collaborate closely with staff members, demonstrate strong judgment in daily operations, and foster respectful communication with patients and colleagues. • Build productive relationships with external service providers, assist with supply and inventory coordination, and communicate effectively with vendors. • Participate in ongoing learning opportunities, including scheduled calls and training sessions, to stay current on office procedures and patient service expectations.• High school diploma or equivalent required; an associate or bachelor’s degree is preferred. • At least 2 years of experience in a medical front office, reception, retail, call center, or customer service setting. • Practical experience with patient scheduling, check-in activities, and general receptionist responsibilities. • Working knowledge of basic medical terminology and front-desk processes in a healthcare environment. • Proficiency in Microsoft Word and Excel. • Familiarity with insurance verification, medical billing support, and reimbursement-related workflows. • Strong communication, organization, and customer service skills with the ability to manage multiple priorities professionally.