Material Return Specialist

Material Return SpecialistPARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.Pay: $23.25-$27.95 hourly. The Material Return Specialist safely and efficiently performs the process of receiving re-sellable materials back into yard inventory. The Specialist is essential to help ensure that all material returns are received properly and in a timely order to meet our customer expectation of 5 business days from pickup through completion of process. The process includes tallying, inspection, and sorting of material, creating farm packs, vendor return PO's, scheduling material returns to the vendor, and writing and invoicing credit notes in the system. This full-time position reports directly to the Assistant Manager or Location Supervisor, works closely with and is a backup for the Receiving Coordinator, Salespeople, Vendor partners and will interact daily with the Load Builders, Lumberyard Associates, Drivers, Dispatchers, and vendor delivery truck drivers.Duties and ResponsibilitiesQuality of WorkEnsures incoming material returns are properly staged with appropriate recognition tagsEnsures that special order and/or nonstock items are addressed immediately with Receiving coordinator/Yard Supervisor and properly tagged for vendor returnMaintains a neat organized material return transition locationChecks all paperwork for accuracyPromptly reports any malfunctioning equipmentComes to work professionally attiredHelps in overall cleanliness of locationStrives for timely credits to customer/partners as per company guidelinesEnsures "cover sheets" and "bottom boards" are considered in the returnRequires all necessary vendor paperwork for material being picked upQuality of work is focused on accuracy, not speedMaintains a return area to company standards of cleanliness and organizationEnsures that all resalable material that is returned is placed in proper location as stock at completion of tallying, inspection, and sorting of materialWorks with the Load Builder in an efficient mannerReviews open PO report to assure credit PO's are receivedRepresents the company in a positive and professional mannerPerform other related duties as assignedJob KnowledgeUnderstands and follows company Material Returns policyIdentifies areas of opportunities for better practices pertaining to handling of products along with packaging for severe weather conditionsDemonstrates the ability to count and measure all returned productsAbility to gain in-depth ERP knowledge, write Credit Notes and create Supplier ReturnsBasic understanding of return process, knows who to process documentation once material is verified and MRF is properly fill outEnsures Supplier Return PO's are created at the time the Credit Note is process with proper restock costingIdentifies dimensional lumber, panels, #1 vs #2, and other basic building productsAbility to be selective and differentiate between cull and resalable materialOperates a forklift according to company standardResponsible for Supplier Returns, creates SRPO, contacts vendor for pickup and tracks product until completion of pick-upProcesses returns from start to finishUtilizes Supplier Return report to assist with improving vendor performanceInspects materials for damage prior to unloading customer vehicle (if applicable)Validates material matches the MRF and return POIdentifies specialty products (EWP, Composite decking, etc.)Works with receiver and Operational Inventory Controller (OIC) to investigate and resolve situations where inventory counts are incorrectEnsures proper labeling of all special orders, vendor returns, and inter-yard transfersSafetyWears proper high visibility proper uniform as neededSafety gear is always utilized (seatbelt, eye protection, ear etc.)Performs daily lift inspectionsMinimal product damageKeeps forklift cleanOperates equipment safelyLooks behind/honks horn when backing/rounding cornersDemonstrates consistency in following all company safety protocols and encourages coworkers to do the sameUses proper lifting techniques to reduce injuryStacks and stores materials properly so they are stable, secure, and do not create a hazardHolds coworkers accountable for following best practices with safetyProactively brings safety issues to the attention of the ManagerParticipates on safety committee as neededTeamworkCollaborates with the manager, receiver, and bookkeeperMaintains a positive attitude and moraleAssists in maintaining a clean work environment utilizing continuous housekeepingWorks with receiver to stage vendor returns in organized manner for easy identification and pick-up by vendor driversWorks with receiver to maintain and replace unreadable labels for easy identification by yard employeesEncourages all team members to maintain a positive attitude and moraleTakes initiative or volunteers to solve issuesAlways available and willing to help Lumber Yard Associates, Load Builders, Receivers, and Counters Sales as neededCommunicationWrites legibly on all paperworkCommunicates all damage or inconsistencies of material returns received with appropriate team members and customer/partnersResponds to voicemails in a timely mannerResponds to emails promptly with correct grammar and spellingHas appropriate relationship with all coworkers and departmentsRegularly brings areas of concerns to yard management's attentionHandles oneself with professionalism during stressful situationsCommunicates effectively both oral and written messaging to internal and external team members and our vendorsSends pictures of returnable products to vendor partners, OIC, and Sales team with return requestScans all necessary paperwork into ScanTrack including credit notes, material return forms, pictures, relevant communications, and supplier returnsQualificationsHigh School Diploma or GED requiredLoad building and/or customer service experienceOSHA Certified Forklift license (training will be provided)Ability to speak, write, and read English requiredAbility to measure correct lineal footage totals on returnsAbility to make decisions about materials ability to be returnedAbility to load and unload materials from company fleet in a safe mannerAbility to read grades of lumber and other materialsMust be able to operate forklift, banding machine, tin snips, tape measure, power saws, hand truck, pallet jack, re-fueling stations, and any other equipment necessary for the jobKnowledge of receiving/inventory control principles, practices and protocols preferredTwo years of experience working with dimension lumber and panel products and other building materials preferredShoes that are puncture resistant, slip resistant, and made of leather or composite material requiredInterpersonal SkillsAbility to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environmentDisplay sound judgment in dealing with sensitive business matters with internal and external customers of all typesAbility and willingness to change processes, tools and/or procedures to improve the workplace and outcomes for our customersSolution driven to help identify prevention of damaged material