Assistant Coach (North America, Remote)

Job Description

Job Description

Lenus is looking for a Part Time Assistant Coach to join our North America team!

Join the health revolution!

At Lenus we are fundamentally energized by our shared vision: making the world a healthier and happier place. Could you see yourself working for a great purpose in a dynamic, global culture? Then we might be a great match.

Who are we looking for?
We are looking for a passionate health and fitness enthusiast who will be responsible for the hands-on delivery of our Assistant Coaching service across North America.  You will work directly with our Coaches to manage a subset of their clients, ensuring a high-quality, branded coaching experience that drives client satisfaction and retention. As a member of a newly established team, you will execute day-to-day coaching operations while maintaining the specific standards and philosophies of the coaches you support.   Location & Availability Requirements
To be considered for this role, candidates must currently reside the following locations: Arizona, Arkansas, Georgia, Idaho, Indiana, Kansas, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, West Virginia, Wisconsin, Wyoming, Ontario, Manitoba, and BC (Vancouver) . Additionally, due to the nature of our global coaching operations, this position requires a flexible schedule possibly including weekends, evenings, and holidays. 

Key Responsibilities

Assistant Coaching Delivery

• Provide high-quality, tailored coaching to clients on behalf of our coaches, acting as a seamless extension of their brand. 
• Execute end-to-end coaching tasks, including the deployment of coach templates and the application of specific protocols.
• Manage client inboxes daily to provide motivation and answer questions within established service levels.
• Maintain a credible and authentic coaching presence in all client interactions.

Operational Excellence & Service Levels

• Ensure seamless integration with coach workflows by adapting to their specific working hours, weekly rhythms, and coaching philosophies.
• Maintain the ability to handle multiple coaches and distinct brand identities simultaneously, ensuring no cross-contamination of coaching styles or protocols.
• Adhere to our SLAs for response times and proactive reach-outs to clients.

Commercial & Technical Support

• Manage the commercial lifecycle of clients, including handling renewals and cancellations.
• Identify upsell opportunities and successfully handle them end-to-end.
• Serve as the first line of support for clients navigating the app, ensuring a smooth digital onboarding experience. Escalate to the Support team when necessary.

Qualifications

At Lenus, we value diverse backgrounds and experiences. While formal  coaching certifications are a plus they aren't the only way to show talent. You're likely a great fit if you have:

• Must be available to work weekends, nights and holidays. 
• Must be a current resident of Arizona, Arkansas, Georgia, Idaho, Indiana, Kansas, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, West Virginia, Wisconsin, Wyoming, Ontario, Manitoba, and BC (Vancouver)
• A deep-rooted passion for health and fitness, with a natural ability to translate complex goals into actionable, motivating steps.
• An "athlete's heart" and a "teacher's mind" : you are driven to see others succeed and can explain the "why" behind the "what."
• Fluency in English and Spanish , with the ability to communicate empathetically and clearly across different mediums. 
• High emotional intelligence (EQ) : you can read between the lines to understand a client's struggles and provide the right support at the right time.
• Proactive problem-solving skills: you don't wait for a system to break; you look for ways to optimize the client experience every day.
• Meticulous organizational habits : you can manage multiple client profiles and schedules without letting the "human touch" slip through the cracks.

The Team
You'll join a supportive and dynamic team dedicated to making a real impact in the health and fitness industry. Our team excels at motivating each other, collaborating effectively, and providing mutual support to ensure everyone succeeds. We also know how to celebrate wins - big or small - and create a positive and inspiring environment where everyone feels valued. At Lenus, we believe that teamwork is the foundation of our success.

Benefits & Perks

• Hourly range for part-time candidates in Arizona, Arkansas, Georgia, Idaho, Indiana, Kansas, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, West Virginia, Wisconsin, Wyoming, Ontario, Manitoba, and BC (Vancouver) . $16 - $20 (Based on certification status) 
• Paid sick leave. (5 days accrued annually)
• A central role in a hyper-relevant scale-up company in one of the world's fastest growing industries: online health and fitness.
• Extensive training, where we'll provide you with all the tools you need to succeed in the role.
• Structured and prioritized development opportunities.
• Development feedback cycle with quarterly check-ins.

We'll be going through applications frequently, so if this sounds like a great opportunity for you, hit apply and our Talent Acquisition Team will go through it and be in touch with you!

About Lenus

Lenus was founded in Denmark by Bertram Thorslund, in 2016. We are a health technology company that empowers health coaches to scale their businesses through the use of pioneering technology and our in-house business, health and innovation expertise.

We're inspiring a new generation of health coaches. People who have the power to move not only bodies, but minds too. We are at the forefront of an industry under rapid transformation and our strategic innovations pave the path for the change we want to see. Happier and healthier people.

Today, Lenus is headquartered in Copenhagen, with offices in New York, London, Stockholm, Berlin, Hamburg, Madrid, Helsinki, Oslo, Toronto, Miami, Southern California & beyond.

At Lenus, we value diverse perspectives and experiences. Even if you don't meet every qualification, we encourage you to apply. Your unique skills and background could be just what we need to make a difference together.

For specific details on how your personal data and information is processed by Lenus during any recruitment process, please see our privacy policy.

Specific to EU applicants:
Lenus will treat all personal information collected during the recruitment process with the utmost confidentiality and in line with current data protection legislation. We rely on the lawful basis of Art. 6 (1) (b) of the GDPR to process the information provided by you in the recruitment process.

Specific to California applicants:
Lenus will treat all personal information collected during the recruitment process with the utmost confidentiality and in line with current data protection legislation.