Vice President, Mobility Team Manager (Delaware/Princeton)
$127.5k - $184kBlackRock
About this role Your team BlackRock’s Telecommunication Expense Management (TEM) team plays a key role in keeping our people and offices connected and our costs controlled. The TEM team accomplishes this through the oversight of all aspects of BlackRock’s telecommunications expenses including quoting, provisioning, inventory, and vendor management for Data, Voice, and Mobility services globally. This team is part of BlackRock’s Technology & Operations organization, which is responsible for the end-to-end management of BlackRock's operating and technology platforms. This includes providing services that impact the product and trade lifecycle, as well as enhancing the client and employee experiences. Technology and Operations is dedicated to operational excellence and managing risk to uphold the integrity of our platform. Your role and impact The manager of the Mobility team is responsible for mobility services, managing a budget exceeding $13 million. They handle invoice and expense management for all mobility vendors, ensuring timely payments whilst maintaining an accurate inventory of all services. The manager collaborates with the Finance team to manage budget projections and adjustments throughout the fiscal year. They also partner with the Supplier Vendor Management team to negotiate contracts with 37 global mobile carriers that require individual agreements. Additionally, the manager oversees the partnership with Tangoe, our third-party Telecom Expense Management provider, ensuring they deliver their contractual services as negotiated and evaluating new Tangoe service offerings to leverage trends in the telecommunications space. Your responsibilities
- Serve as the Global Service Owner of Mobility Services.
- Collaborate with senior management of DW’s key partners at BlackRock, including Finance, SVM, Legal & Compliance, Mobile Engineering, Unified Communications, and Deskside teams.
- Serve as a primary escalation contact for global mobility partners, addressing customer concerns related to critical issues.
- Coordinate a distributed team of five staff members situated in different locations, guiding them through day-to-day activities, projects, work distribution, objective setting, and career growth opportunities.
- A minimum of 7+ years of managerial experience in the Mobile telecommunications field.
- Excellent leadership, communication, and managerial skills.
- Skilled in operating within matrix structures, cultivating strong vendor partnerships, and communicating across all levels of an organization.
- Experience with automation, AI, and Copilot for metric reporting is preferred.
- Strong communication skills and proven ability to perform well under high-pressure situations.
- Detail-oriented mindset and ability to meet assertive deadlines for the delivery of telecom services.
$127.5k - $184k
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