Payroll Support Representative

Job DescriptionADP is hiring a Payroll Support Representative. Are you ready to join a company offering career advancement opportunities throughout your career journey?Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?Are you looking for an inclusive environment with a culture of collaboration and belonging?If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will join a high-performing team in ADP's Human Resources Outsourcing department that provides support and guidance in response to a wide variety of payroll and tax-related questions and issues presented by Client Payroll Administrators. You carry the weight of ADP's service reputation and client satisfaction in your hands.Every day, you will utilize multiple tools and resources to develop accurate, comprehensive, and friendly responses to clients' inquiries regarding payroll practices and tax considerations. The nature of what you do every day will not change–your #1 goal is to help clients. Still, every day will be different because thequestions you receivewill vary, as will thesolutionsyou provide each client. Therewill be no shortage of newquestions you'll receive, which willkeep thingsinteresting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion. Apply now! To learn more about Client Services at ADP,watch here: WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Product Support. You will respond to client questions regarding our payroll and benefits products and provide application and product navigation support. Support activities can include: data maintenance, set up, configuration changes for multiple options (e.g., Vacation/Paid Time Off , Special Calculations, Time and Attendance schedule, 401k, and more) and new feature set up requests (e.g., Group Term Life, Health Savings Account, direct deposit calculations, Benefit Accruals, etc.). Payroll Processing & Tax. You will assist clients with payroll processing and solve any issues that may arise. You will assist clients with tax changes for understanding, conduct research, and follow-up as needed. To ensure timely and accurate payroll and tax processing, you will provide timely communication to the correct parties for any updates, changes, or client issues. You will monitor Tax Registration Services via a report once the client is live and verify all jurisdictions are active. You will useonline tools in your daily role to do your job. Consultation. You will act as a trusted advisor to your clients and provide consultative support and recommendation on product optimization during status calls and other interactions. Quarter and Year-End Support. During these periods, you will play a critical role where we resolve issues in partnership with our clients that surface in error prevention notices. Together, you will determine corrections and generate details on changes needed for processing additional payroll. Reporting and Analysis. You will work on complex projects, including calculation updates, special reports, tax amendments, company set up, troubleshooting, and more. You will research historical data, determine adjustments, and use online tools to make corrections. Collaborate and Communicate. You will collaborate with internal teams (401k, Flexible Spending Accounts, Tax, etc.) and possibly third-party vendors to identify and resolve issues and ensure that these services meet client expectations. You will escalate issues when necessary and communicate status and resolution to the client. You will also share upcoming changes with your clients that could impact them and address their concerns. You will create standard client documentation and update it regularly. TO SUCCEED IN THIS ROLE: Required Qualifications 1-3 years of client and/or service experience.You can work overtime hours during peak seasons. A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above, ORMilitary experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.BONUS POINTS FOR THESE: Preferred Qualifications Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.Continuously learn through ongoing training, development, and mentorship opportunities.Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back andgenerating a lasting, positive impactupon the communities in which we work and live.Get paid to pay it forward.Company-paid time off for volunteering for causes you care about. What are you waiting for?Apply now!Jobs.adp.comA little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.Job RequirementsPreference will be given to candidates who have the following:High-level payroll knowledge including payroll skills for processing Client payrolls. Accuracy and dependability important since errors or omissions can directly impact Client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.Basic knowledge of payroll tax principles and wage and hour laws.Strong verbal and written communication skills.Ability to analyze and resolve problems through effective customer interface and communication.Must be able to work under time constraints to ensure that deadlines are met.Excellent Professional Customer Service Skills.Strong Organizational Skills.Strong Process and documentation skills.Strong Research Skills.Proficient in MS Office applications, especially Word and Excel Proficiency in using PCJob DetailsJob Type: Full-TimeSalaried: Hourly