Technical Support Specialist
University Of The Cumberlands
Technical Support SpecialistJoin our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.The Technical Support Specialist provides technical assistance to our students, faculty, and staff. Responsibilities for this position include:Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including account setup and network configurationAsk customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until they've solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)Provide prompt and accurate feedback to customersEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsCumberlands is different by design. Our employees exemplify our motto in the pursuit of a"life-more-abundant."
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