House Manager

University of North Carolina

House Manager

This position serves as one of four Audience Services Associate or House Manager for PlayMakers six show main stage season, as well as some other second stage or workshop productions. Performances run Wednesday-Saturday nights, and Sunday matinees, but this schedule may vary. Position also works in the box office as needed. This position will prepare and maintain facilities inside and outside the theater before, during, and after each performance; manage and supervise work-study students and volunteers; provides customer service to audience members during performances; assists other departments of PlayMakers as necessary for Opening Nights and other special events; identify and respond to emergencies according to emergency protocols; report all incidents to the Director of Operations; sell single tickets and subscriptions using Tessitura ticketing software; provide information to patrons regarding performance time schedules, location of events, and various pricing and seating arrangements; explain box office policies and respond to routine problems regarding ticket sales; reconcile daily cash receipts and perform daily deposits with the University Cashier; prepare box office and front of house reports as needed; provide any additional administrative tasks and artist support as needed.

Minimum Education and Experience Requirements - High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Management Preferences - Experience working as a house manager for theatrical performances. Experience working in professional theater. Demonstrated ability to provide excellent customer service.

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Vacancy posted 2 days ago

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