Administrative Assistant/CSR local to Hartford,Ct.

Customer Service RepresentativeTrinity Health At Home has a need for a Customer Service Representative/Administrative Assistant. This position is a hybrid position. Must live near one of our offices in Connecticut. Spending 2 days a week in one of the offices in Connecticut for Trinity Health of New England and 3 days remotely.This is telephone customer service position providing excellent customer service to all callers, which includes answering calls in a courteous manner, identifying callers' needs, and transferring callers to the appropriate parties and logging the calls into the telephone log.Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.Uses the telephone etiquette script to answer each call.Answers the phone in a professional manner using a compassionate tone by the third ring.Triages phone calls appropriately and in a timely manner.Identifies the caller's needs and meets or exceeds caller's expectations.Transfers calls to the appropriate parties to further meet callers' needs which includes announcing all calls prior to transferring.Determines availability of the receiving party (the party to whom the call is being transferred).Identifies the appropriate course of action if the receiving party is unavailable to answer the call (e.g. offer caller to be transferred to voice mail service or take verbal message).Identifies and reports all issues or problems with the telephone system to manager or others as directed.Other duties as needed and assigned by management.Requirements include :High School diploma or equivalentHealth care or Home Care experience preferredExcellent communication and customer service skills.Displays optimal critical thinking skills.Knowledge of Medicare rules and regulations preferredWorking knowledge of managed care environment preferredExperience multi-tasking on multiple computer systems.EPIC experience a plusAbility to consistently demonstrate a commitment to the mission and Organizational Code of Ethics, and adhere to the Compliance Program.BenefitsHealth, dental and vision insurance on first day of hireDaily Pay offeredShort and long-term disability403bGenerous paid time offMileage reimbursementComprehensive orientationOpportunities for advancementAbout Trinity Health At HomeTrinity Health At Home is a national home care, palliative care and hospice organization serving communities in twelve states. We are a comprehensive, trusted provider of home care and end-of-life care in the sacred place that people call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with home care (skilled nursing, physical/occupational and speech therapy and medical social work), palliative care, hospice and bereavement services. Our legacy continues with a pioneering, future-thinking care model. We blend clinical expertise with our exclusive Home Care Connect™ virtual care program to help patients achieve their health goals. We have energizing new vision and strategy. Join us and shape the future of healthcare!