Beverage Manager
Andaz Delhi
Administration
- Ensures all Food and Beverage activities align with the Corporate Strategy and verifies effective implementation of relevant hotel initiatives.
- Oversees the preparation, review, and updating of Bar Operations Manuals within the Food and Beverage Division.
- Conducts regular divisional communication meetings and ensures departmental briefings are effective and held as required.
- Serves as the representative of the Bar function within the Food & Beverage department.
- Ensures the consistent delivery of the brand promise and provides exceptional guest service at all times.
- Offers excellent service to internal customers across departments.
- Handles guest and internal customer inquiries and complaints courteously and efficiently, ensuring issues are resolved satisfactorily.
- Maintains positive interactions and professional working relationships with guests and colleagues.
- Establishes rapport with guests and fosters strong customer relationships.
- Ensures all minimum brand standards are implemented and adhered to.
- Embraces and promotes all “Touches of Hyatt” initiatives and the Food and Beverage Top 20 standards.
- Reviews Consumer Audit results and ensures necessary improvements are implemented promptly.
- Works closely with Outlet team members in a collaborative and flexible manner, contributing to the overall success of the hotel and guest satisfaction.
- Collaborates with other departments with a spirit of teamwork and shared success.
- Presents menus and beverage lists, responds to guest inquiries, and offers appropriate food and beverage recommendations.
- Ensures proper maintenance of all food and beverage items, equipment, and facilities in accordance with the Departmental Operations Manual.
- Maintains thorough knowledge of the Outlet’s menu and wine list.
- Ensures effective up‑selling of beverages and facilitates relevant training for the team.
- Maintains appropriate par levels of beverages and guest supplies.
- Strictly adheres to Finance policies and procedures regarding cashiering and cash handling.
- Supports the implementation of The People Philosophy and demonstrates Hyatt’s Values and Cultural Characteristics in daily operations.
- Attends and actively participates in all required training sessions and meetings.
- Demonstrates responsible behavior at all times, positively representing the hotel, the team, and Hyatt International.
- Maintains professional relationships with representatives from competitor hotels, business partners, and other organizations.
- Reads and complies with the hotel’s Employee Handbook, particularly policies related to computing resources, fire safety, hygiene, health, and general safety.
- Upholds high standards of personal grooming and professional appearance.
- Responds proactively to changes within the Food and Beverage function, based on industry, company, and hotel requirements.
- Performs any other reasonable duties as assigned.
- A degree in Hospitality or Tourism Management is preferred.
- Minimum of 2 years’ experience in a similar role within hotel operations, with strong expertise in mixology and beverages.
- Exceptional customer service, communication, and interpersonal skills.
- Solid understanding of business management and accounting principles.
- Ability to delegate responsibilities effectively and optimize resource utilization.
Vacancy posted 2 days ago
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