Customer Experience Specialist

Make a difference. As a Customer Project Specialist, you will work with customers on large projects, time-sensitive deadlines and complex orders. You will serve as the liaison between vendor and customer to ensure material gets to the project site when it’s needed and how it’s needed. Whether it be a new stadium at a university, renovating the wing of a hospital or a short‑term project, you will be responsible for fostering the project relationship. In this role you will: Perform order entry on large project orders Prepare and revise material submittals for customers Handle returns and credits Provide reporting to customers and suppliers using project software Coordinate item deliveries to ensure on‑time performance Execute job lot billing and process invoices for payment What you bring to the table: Strong attention to detail Organizational skills Customer service skills SAP and Microsoft office experience 2+ years experience preferred High School education 4 year degree preferred Compensation Details: The expected pay rate for this position is $23.00 per hour depending on experience. Shift and Hours: Monday - Friday, 8:00am - 5:00pm. The Value of Graybar: Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits. Life Insurance coverage for you and options for your family. Save on expenses with Flexible Spending Accounts. Enjoy our Disability Benefits at no cost to you. Share in our success with Profit Sharing Plans. 401(k) Savings Plan with company match to help secure your future. Paid Vacation & Sick Days to spend time away from work or in case of an illness. Rest and recharge during our Paid Holidays throughout the year. Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health. Volunteer with Community Time Off to give back to the community. Predictable Work Schedules to plan your life: no weekends or nights for most roles. Celebrate your and others' achievements with our Employee Recognition Program. Reach your career goals with our Educational Reimbursement and Career Development Programs. And More Perks that support your well‑being and career growth. Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information. Why should you join Graybar? At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever‑changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company. Equal Opportunity Employer/Vet/Disabled Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing. #J-18808-Ljbffr