Patient Services Rep Oncology Infusion Scheduling Full time

The salary range for this position is $18.84 - $24.49 per hour. Placement within this range depends on relevant work experience and internal equity, and for union‑represented positions it follows the collective bargaining agreement. Benefits

• 10,000 Tuition Reimbursement per year ($5,700 part‑time)
• 10,000 Student Loan Repayment ($5,000 part‑time)
• 1,000 Professional Development per year ($500 part‑time)
• 250 Wellbeing Fund per year ($125 for part‑time)

Matching 401(k) Excellent medical, dental and vision coverage Life insurance Annual employee salary increase and incentive bonus Paid time off and holiday pay Key Responsibilities Collaborate closely with the clinical team to accurately schedule and coordinate infusion appointments according to patients' treatment plans and clinic availability. Work directly with nurses and physicians to ensure schedules are aligned with patient care needs, including timely administration of treatments and necessary follow‑up appointments. Communicate professionally with patients and healthcare professionals. Organize multiple schedules and priorities efficiently. Maintain attention to detail in a fast‑paced environment. Perform customer service functions in the medical practice office, providing the highest level of service to patients and company representatives over the phone and in person. Conduct patient registration, verify insurance information, and collect co‑pays and outstanding balances. Obtain and update patient demographic information. Answer phone calls and schedule appointments. Direct and document patient calls as appropriate. Coordinate scheduling of outside testing for patients. Serve as liaison between patient and practice. Provide backup for scheduling appointments. Maintain patient safety and confidentiality in all daily tasks. Complete daily reconciliation reports to assure charges are entered correctly. Pull charts and prepare them for the next day’s appointments; file completed patient charts daily. File test and procedure results in the inpatient medical record after physician sign‑off. Liaise with company representatives or potential employees to assure correct services are provided. Review Epic chart prior to patient appointments to ensure consents are within the past 12 months and the insurance card is current. Respond to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol. Required Qualifications High school diploma or GED equivalent. Zero to two years of experience in a customer service position. Preferred Qualifications Bachelor’s degree. One to three years of prior physician office experience. Working knowledge of medical terminology. Equal Opportunity Statement Northwestern Medicine is an equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. Candidates who are offered a position will be required to complete an authorization and disclosure form allowing the background check. Results are evaluated on a case‑by‑case basis in compliance with all applicable laws. Artificial Intelligence Disclosure Artificial Intelligence tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person. Sign‑on bonus eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. New graduate internal employees seeking their first licensed clinical position may be eligible depending on the job family. #J-18808-Ljbffr Northwestern Medicine Central DuPage Hospital