Customer Service Representative

Job Description

Customer Service Representative

PGT Windows & Doors (Part of MITER Brands)

Venice, FL | Onsite

MondayFriday | 8:00 a.m. 5:00 p.m.

Hourly Pay: $18 $22(based on experience)

Role Purpose

The Customer Service Representative plays a key role in delivering a positive customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to ensure quality outcomes.

About MITER Brands

MITER Brands is one of the nation's leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard, MI Windows & Doors, and PGT Innovations. With manufacturing facilities across the U.S., we are committed to innovation, quality, and delivering exceptional service for our customers and our team members.

Core Skills (Required)

These are the skills needed to be successful from day one:

Customer Communication: Ability to communicate clearly, professionally, and empathetically with customers via phone and email

Problem Solving: Ability to assess customer concerns, determine appropriate next steps, and drive resolution

Organization & Accuracy: Strong attention to detail when managing requests, documentation, and follow?ups

Time & Priority Management: Ability to manage multiple requests while meeting deadlines in a fast?paced environment

Collaboration: Ability to work effectively with cross?functional teams to resolve customer issues

Professional Judgment: Ability to handle sensitive situations, payments, and customer data responsibly

Transferable & Learnable Skills

These skills can be developed with training and on?the?job support:

Learning product knowledge related to windows, doors, and warranty processes

Navigating internal systems to track warranty claims, service requests, and payments

Coordinating schedules with field service technicians across assigned regions

Communicating service timelines and expectations to customers

Adapting to changing priorities while maintaining service quality

What Success Looks Like

In this role, success means:

Customer inquiries are resolved accurately and within expected timelines

Warranty claims are validated and processed efficiently

Field technicians are scheduled effectively and prepared for service visits

Customers feel informed, supported, and confident throughout the process

Internal partners receive complete, timely information to support resolution

Service commitments and quality standards are consistently met

2-3 years' previous experience in customer service preferred.

? Tools & Work Environment

Phone and email communication with customers

Internal service, scheduling, and payment systems

Cross?functional collaboration with Field Service, Sales, Leadership, and Engineering

Fast?paced, customer?focused environment requiring flexibility and professionalism

Education & Experience (Flexible)

High school diploma or equivalent required

Customer service experience preferred (manufacturing, building materials, or construction?related environments are a plus)

Experience in windows, millwork, or warranty processes is helpful but not required

Why Join MITER Brands?

Stable weekday schedule

Competitive hourly pay

Opportunity to work with trusted, nationally recognized brands

Supportive, team?oriented environment

A role where your skills directly impact customer satisfaction and brand reputation

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

Three comprehensive medical plan options

Prescription drug coverage

Dental insurance

Vision insurance

Teladoc virtual healthcare services

Employee Assistance Program (EAP)

Annual Wellness Clinic

Financial Protection

Company-paid Life Insurance

Voluntary Life Insurance

Company-paid Short-Term Disability

Company-paid Long-Term Disability

Supplemental Hospital Indemnity Insurance

Critical Illness Insurance

Accident Insurance

Additional Benefits

Paid Time Off (PTO) and paid holidays

401(k) retirement plan with company match

Tuition Reimbursement Program

Legal Insurance

Identity Theft Protection

Pet Insurance

Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.