Director, Commercial AI Orchestration Architect

Bristol Myers Squibb seeks a Director to architect an enterprise agentic orchestration platform that coordinates personalized healthcare provider engagement across multiple channels. This strategic initiative will establish a reusable, BMS-owned foundation for dynamic customer journey generation and execution grounded in commercial priorities and compliance guardrails.

Responsibilities

• Own end-to-end orchestration architecture including journey generation, cross-channel optimization, execution, and continuous learning
• Define agent responsibilities, tool access, decision rights, escalation paths, and interaction patterns
• Establish technical acceptance criteria, engineering standards, and evaluation frameworks for journey quality and business outcomes
• Ensure explainability, traceability, compliance, and reproducibility of all recommendations and actions
• Drive knowledge transfer and BMS ownership of orchestration logic while avoiding dependency on external partners or proprietary frameworks

Requirements

• Proven experience designing production-grade orchestration, journey optimization, or omnichannel engagement platforms
• Deep expertise in multi-agent architecture, decomposition patterns, and human-in-the-loop controls
• Hands-on experience with agent frameworks such as LangGraph, Semantic Kernel, AutoGen, or LangChain
• Strong knowledge of context engineering, prompt management, retrieval-augmented generation, and agent memory
• Experience with rules engines, constraint-based decisioning, and optimization models
• Understanding of decisioning methods including contextual bandits, reinforcement learning, and mathematical optimization