Field Service Technician, II

Field Service Technician, II - East Liberty, OH

Discover your potential. Pursue your passion. Link Engineering Company (LINK) is a premier designer and manufacturer of precision test equipment, specializing in developing customized solutions for the Automotive, Aviation, Off-Highway, Rail, and Civil Engineering industries. We are headquartered in Plymouth, Michigan, outside of Detroit, and maintain testing laboratories, manufacturing, and support facilities around the globe. Established in 1935, we have been a family-owned company for generations, treating our customers and employees as if they are part of our family. We set our employees up for success, as they are given constant opportunities to learn and develop new skills. As many of our team members have been with LINK for a generation or more, the LINK team is equipped with a wealth of knowledge, providing decades of hands-on experience and out-of-the-box thinking to OEM's and suppliers everywhere.

We are looking for a talented Field Service Technician, II who is responsible for supporting customers on and off site. This includes working with control software to integrate customer test requests, performing test equipment calibrations, executing troubleshooting efforts on test cell equipment, and maintaining customers test equipment (Link systems as well as competitor's equipment. Main responsibilities include:

• Perform field checkout and start-up of industrial test stand and dynamometer upgrades
• Drives resolution and solution to complex diagnostics and servicing tasks with minimal supervision, including work on non-Link equipment.
• Complete functional checkout workbook and performance verification of equipment.
• Inspect & test all machine subsystems
• Troubleshoot electro-mechanical, instrumentation and data acquisition systems
• Perform equipment calibration to ISO 17025 standards
• Completes service reports, calibration, and maintenance reports as necessary
• Performs analysis and creates solutions to repair customer issues
• Performs maintenance and calibration of testing equipment
• Assists customers and provides suggestions on sound and acceptable practices on maintaining their equipment
• Maintains consistent and proactive communication with the customers about repairs, equipment, delays or obstacles as appropriate.
• Create and implement preventive maintenance strategies
• Conduct training for customers on the use of new and used equipment.
• Responds to customer inquiries and complaints professionally and promptly instilling confidence in the willingness and ability to resolve an issue.
• Ensure all work is carried out in accordance with Company Policies and Safety Standards performing work in a safe manner using all available safety equipment.
• Performs both minor upgrades and large-scale installations reviewing the upgrade or installation plans to accurately determine the necessary parts and materials required for the job.
• All other related duties as assigned.
• Possess mental faculties consistent with performing the minimum requirements of the job.
• Adhere and perform all duties aligned with the core values of the LINK Group organization, Can-Do Attitude, Courage, Commitment, Humility and Accountability.

Qualifications:

• High School Diploma or equivalent.
• Minimum of 2-year degree in Mechatronics, Industrial Electronics preferred
• Minimum of 4 years of experience commissioning and repairing industrial machines

Knowledge, Skills & Abilities:

• Highly motivated and self-directed.
• Ability to set priorities and meet deadlines.
• Hands-on problem solving and continuous improvement support.
• Strong Customer Interaction Skills with the ability to work well in a Team.
• Ability to interpret Electrical schematic and Mechanical prints
• Strong troubleshooting skills to include, electrical noise, component issues, mechanical issues, fluid power issues
• Strong Drive/Inverter knowledge to include failures and faults, troubleshoot and repair, removal and installation
• Knowledge and awareness of Drives / Inverters (examples, Unico, ABB, Rockwell, GE, Allen Bradly)
• Ability to troubleshoot down to the board level to include pinpointing board failures, board repairs, etc. if needed
• High attention to detail for Customer satisfaction.
• Strong organizational, analytical, and problem-solving skills.
• Valid Drivers License with an acceptable driver's license and passport.
• Strong Microsoft Office skills.

Physical Requirements:

• Ability to walk.
• Ability to speak verbally and read in English.
• Ability to see with corrective lenses.
• Ability to hear.
• Ability to lift up to 50 pounds.
• Ability to bend, stoop, crouch, reach, hand-eye coordination, and manual dexterity.
• Ability to use a computer.
• Able to work overtime, evenings and/or weekends as required.
• Ability to travel locally 75% (within 50 miles of a LINK facility) and up to 25% in the US and Canada

Hazards:

• Normal hazards related to working in an office environment.
• Normal hazards related to working in a manufacturing and testing environment.
• Normal hazards related to road and air travel.

LINK is an Equal Employment Opportunity Employer Minorities/Females/Veterans/Disabled. VEVRRA Federal Contractor. LINK is an E-Verify employer. Accessibility for Applicants with Disabilities: If you need a reasonable accommodation for the online application process due to a disability please call View phone number on click.appcast.io. Please provide your contact information and details about the posted position of interest. Only inquiries regarding assistance for those who need accommodation with the online application process due to a disability will be returned.

Note to all Agencies / Direct Placement: LINK has a team of dedicated recruiters who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors only and on an as-needed basis. LINK has identified and finalized our list of preferred vendors and the review process has been closed. We do not accept resumes from recruiting agencies that are not a preferred vendor, have not been authorized or approved by Corporate Recruiting to partner on a position and have not signed LINK's vendor agreement. Any resumes submitted from unapproved vendors will be considered unsolicited, and LINK will not be obligated to pay a referral fee.