Mobile Retail Service Associate
$19 per hourComcast Service Center
Retail Service Associate
The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.
Primary responsibilities include mobile activations and customer education, mobile escalations, and mobile support. Secondary responsibilities occur when no primary actions are present or on the red floor, including customer check-in, operations, and express transactions. All employees are expected to understand and follow the Comcast Operating Principles, own the customer experience, promote digital options, collaborate and be open to new ideas, participate in the Net Promoter System, drive results and operational excellence, foster and support a culture of inclusion, and do what's right for customers, teammates, communities, and investors.
Skills: Communication, Critical Thinking Problem Solving, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization
Compensation: Base Pay: $19.00
Education: High School Diploma / GED
ComcastVacancy posted 5 days ago
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