Dental Insurance Billing & A/R Specialist - Revenue Cycle Management (RCM)

Job Description

Job Description

Dental Insurance Billing & A/R Specialist – Put Your Dental Insurance Experience to Work & Join Our Growing National RCM Team!

Location: Central Support Center – Phoenix, AZ (100% On-Site)

Position Type: Full-Time

Schedule: Monday – Friday (7:00 AM – 4:00 PM OR 8:00 AM – 5:00 PM)

Pay Rate: $22.00 – $28.00 / hour (Hourly, commensurate with experience)

About American Dental Companies (ADC)

At American Dental Companies (ADC), we empower premier dental practices across the nation to deliver exceptional, patient-centered care. By providing world-class administrative, operational, and financial support, ADC allows dental teams to focus on what matters most: clinical excellence and outstanding patient experiences.

Headquartered at our Central Support Center in Phoenix, our Revenue Cycle Management (RCM) team acts as the financial engine behind our rapidly expanding network of partner practices. When you join ADC, you aren't just managing insurance claims-you are becoming part of an engaging, on-site team that values operational precision, collaborative culture, and professional growth.

Position Overview

Are you experienced in dental insurance billing, claims follow-up, and collections? Do you enjoy solving challenging insurance issues and helping dental practices get paid? American Dental Companies (ADC) is growing its Revenue Cycle Management (RCM) team, and we are seeking a skilled Dental Insurance Billing & Accounts Receivable Specialist to join us on-site in Phoenix, AZ.

In this pivotal role, you will support a nationwide network of dental practices, working alongside a dedicated, centralized team of billing, insurance verification, payment posting, and credentialing professionals. This is an opportunity to put your dental insurance expertise to work, solve meaningful problems, and contribute directly to the financial success of our practices-all with a consistent Monday–Friday daytime schedule.

Key Responsibilities

As part of our centralized RCM team, you'll help resolve outstanding dental insurance claims and ensure timely, accurate reimbursement.

• Manage Dental Insurance A/R: Research and follow up on unpaid, delayed, denied, and underpaid insurance claims across aging accounts.

• Resolve Claims & Denials: Review EOBs and ERAs, investigate payment discrepancies, submit corrected claims, and pursue formal appeals or reconsiderations.

• Work With Insurance Carriers: Communicate directly with payers and provider representatives to resolve outstanding balances and reimbursement issues.

• Support Billing Accuracy: Research held or unbilled claims and coordinate corrections with the appropriate billing or practice operations teams.

• Manage Aging Accounts: Prioritize outstanding claims, monitor follow-up activity, track accounts over 45 days, and maintain accurate, detailed documentation.

• Collaborate Across Teams: Partner with payment posting, insurance verification, credentialing, and practice operations to resolve multi-departmental issues.

• Improve Processes: Identify recurring claim denials or systemic billing issues and recommend process improvements to prevent future delays.

Qualifications

We'd love to meet dental billing professionals who understand insurance claims, take ownership of problems, and enjoy getting results.

Requirements:

• At least 18 months of hands-on dental insurance billing or accounts receivable experience, including direct insurance carrier follow-up, claim resolution, or denial management.

• Working knowledge of dental insurance procedures, CDT codes, EOBs, ERAs, and reimbursement processes.

• Experience using dental practice management or billing software.

• Strong problem-solving, organizational, and communication skills.

• Ability to independently investigate and resolve insurance claim issues.

• High school diploma or GED.

• Ability to work full-time, on-site in Phoenix.

Preferences:

• Two or more years of dental insurance billing or A/R experience.

• Experience with Denticon or DentalXChange.

• Prior experience working in a Dental Support Organization (DSO) or supporting multiple dental practices.

• Experience managing aged receivables, complex denials, and appeals.

• Dental billing or coding certifications.

Benefits & Compensation

• Competitive Hourly Pay: $22.00 – $28.00 / hour (commensurate with prior experience).

• Comprehensive Benefits Package: Medical, Dental, Vision, Life Insurance, Paid Time Off (PTO), and Paid Holidays.

• 401(k) Retirement Plan.

• Work-Life Balance: Predictable Monday through Friday schedule with daytime working hours (7:00 AM–4:00 PM or 8:00 AM–5:00 PM) and weekends off.

• In-Person Collaboration: Collaborative, supportive, and engaging in-office team environment at our Phoenix Central Support Center with opportunities to develop your expertise across a national organization.

Apply Today!

If you have hands-on dental insurance experience and enjoy solving claim issues, recovering payments, and making a difference, we want to hear from you! Apply today with your updated resume to join the Revenue Cycle Management team at American Dental Companies!